topic Re: auth 5 error code - tried everyrthing on here still cant log in in Desktop (Windows)

auth 5 error code - tried everyrthing on here still cant log in

twopshowgirl — Tue, 25 May 2021 17:30:34 GMT

Plan

Premium

Country

Device

Dell core i5 laptop

Operating System

Windows 10

My Question or Issue

cant log on, re installed cause wouldn't show the music as online though was online on personal hotspot through phone with full signal.
tried deleting host files, rewriting a NO EXTENSIONS file, making spotify private and publically cool with the firewall.... reinstalled twice, reset computer,
think in the years ive used spotify its been pretty rare used ona apc as an app cause theres usually a prob with it, fine on phone mostly and web app but want to use pc app
can anyone help???? tried everything can find on this forum : ( 😞 😞

Re: auth 5 error code - tried everyrthing on here still cant log in

twopshowgirl — Tue, 25 May 2021 17:31:00 GMT

oh also tried no proxy, auto detect and HTTP proxy - nothing happened

Re: auth 5 error code - tried everyrthing on here still cant log in

Eni — Wed, 26 May 2021 19:32:46 GMT

Hey there @twopshowgirl,

Thanks for getting in touch about this here in the Community.

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If this doesn't do the trick, we suggest that you check your firewall and antivirus software to make sure Spotify is whitelisted or set as an exception.

Lastly, we'd recommend uninstalling any ad-blocker apps.

Keep us posted on how it goes.

Re: auth 5 error code - tried everyrthing on here still cant log in

twopshowgirl — Wed, 26 May 2021 22:47:52 GMT

Hi
thanks but none of this worked, it randomly signed me in this morning then
when tried to get in again this eve, spent the last 45 mins trying to sign
in, i was signed in then but it wouldn't say anything was online when it was
no i can sign back in, i did clean re install , it did nothing, i checked
the other things you said, the pc app is terrible, always has been, its
really annoying...
so now i cant sign in, i tried signing in with FB, google, with password
all nothing...
soooo annoying...?
what else can be done????

Re: auth 5 error code - tried everyrthing on here still cant log in

Jeremy — Thu, 27 May 2021 06:21:24 GMT

Hi there @twopshowgirl,

Thank you for your reply and for the troubleshooting you've done so far.

Can you try the following:

Check your firewall and antivirus software/apps to make sure Spotify is whitelisted or set as an exception.
Remove ALL entries from the Windows hosts file (not just the Spotify ones).
Uninstall any ad-blocker apps.

We'll keep an eye out for your reply 🙂

Cheers!

Re: auth 5 error code - tried everyrthing on here still cant log in

Eryeu — Mon, 21 Jul 2025 14:45:34 GMT

yo yo, maybe this could help, find a way to enable your DHCP. search it on yt. HOW TO ENABLE DHCP. hope this helps.