topic Re: Same recommendation in discover in Desktop (Windows)

Same recommendation in discover

randyr2 — Sun, 11 Jul 2021 19:14:42 GMT

Never had that problem before it usually change everyday.

It keep showing this same recommendation over and over.

It's easier than searching for an artist and go to fans also like.

https://www.youtube.com/watch?v=h_tGusHFwUk

Re: Same recommendation in discover

CarlosE — Mon, 12 Jul 2021 20:55:44 GMT

Hi @randy,

Thank you for your first post on the Community, and welcome!

To start, let us know if you've already tried performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing these repeated recommendations.

Also, since you seem to be using the desktop app, please follow these steps to clear the Hosts file on your PC.

Lastly, it could be helpful connecting to a different Wifi/mobile network and check your recommendations again.

If this doesn't do the trick, please let us know if this happens only in one device, or if in all of them.

Hope this helps.

Re: Same recommendation in discover

randyr2 — Tue, 13 Jul 2021 20:26:38 GMT

Still the same.

Re: Same recommendation in discover

CarlosE — Tue, 13 Jul 2021 22:01:35 GMT

Hey @randyr2,

Thank you for getting back.

If you've downloaded the app directly from our website, you could also try downloading it from the Microsoft Store and vice versa.

Also, please let us know if this happens only in one device, or if in all of them.

Keep us posted.

Re: Same recommendation in discover

randyr2 — Wed, 14 Jul 2021 18:52:29 GMT

Still the same.

Re: Same recommendation in discover

Julian — Wed, 14 Jul 2021 21:56:16 GMT

Hi @randyr2,

Thank you for your swift replies.

Could you confirm if this is happening only on one device, or have you opened your account on other devices?

On another note, do you activate the Private Listening feature often? The frequent usage of this feature might affect the personalized recommendations.

Lastly, please let us know the Spotify app version you're currently running.

We'll be on the lookout!

Re: Same recommendation in discover

randyr2 — Thu, 15 Jul 2021 19:06:01 GMT

I use only windows 10.

I did not activate the private listening feature often.

Still the same.

Re: Same recommendation in discover

Julian — Thu, 15 Jul 2021 19:49:45 GMT

Hey @randyr2,

Thank you for getting back to us.

Don't forget to let us know the Spotify app version you're currently running.

Also, is it possible for you to open the account in other device? Could be a phone, PC, etc.

Lastly, please access to the Web Player and check if the recommendations are still the same.

Until then.

Re: Same recommendation in discover

randyr2 — Thu, 15 Jul 2021 21:06:02 GMT

It did change.

It's not possible to open the account in other device.

The recommendations are different.

Re: Same recommendation in discover

CarlosE — Thu, 15 Jul 2021 21:20:47 GMT

Hey @randyr2,

Thanks for keeping in touch.

Just to confirm, did the recommendations change when you used the web player? If so, could you try logging out from the desktop app, and logging back in to see if the info is synced?

Keep us posted.

Re: Same recommendation in discover

randyr2 — Fri, 16 Jul 2021 19:16:48 GMT

It did change both web and desktop now still the same.

Re: Same recommendation in discover

CarlosE — Fri, 16 Jul 2021 19:55:34 GMT

Hey @randyr2

Thanks for keeping in touch.

Keep in mind that how often those recommendations change and update can vary depending on multiple factors, such as how actively you've been using the app, if you're listening to new artists and genres and Liked new music, etc., so it's expected that they'll remain the same for a while.

No worries though, as there are other cool ways to keep discovering new music based on your taste, like your Discover Weekly and Release Radar playlists, which are updated weekly, or the Radio feature, which you can start from any artist, playlist, album or song.

Hope you find this info useful. If you need a hand with anything else, the Community is here for you.

Cheers 🙂

Re: Same recommendation in discover

randyr2 — Fri, 16 Jul 2021 20:00:18 GMT

Thank you

Re: Same recommendation in discover

CarlosE — Fri, 16 Jul 2021 20:03:54 GMT

Hey @randyr2,

You're welcome.

If you have any questions or need anything else, you can always reach out to the Spotify Community.

Have a great weekend!