topic Getting two adverts together at the same time, simultaneously? in Desktop (Windows)

Getting two adverts together at the same time, simultaneously?

Connacht_89 — Tue, 27 Jul 2021 20:20:34 GMT

Plan

Free

Country

Italy

Device

laptop Acer

Operating System

Windows 10

My Question or Issue

I am not talking about getting two or more ads in a row, nor about getting ads after every song even when skipping.

I mean that two different superimposed adverts play at the same time. They occupy double the screen, like two windows one above the other, even going outside of the screen.

They even have different sound tracks mixing up, it's like playing two different YouTube videos (or two different songs) at the same time, except in the same tab.

Here is an example: https://havenforus.files.wordpress.com/2021/07/spotify-two-commercials-ads-at-the-same-time.jpg

Above is a commercial for Kinder, below is a commercial for EstaThe, they are two different ads for two different brands, played at the same time.

Strangely, after I clicked on the pause button, only the bottom commercial stopped, while the upper one continued and then the player passed on the next queued song (paused).

Another thing: before this double commercial, the one for Kinder was played alone; however, I don't know if every time that there are simultaneous adverts one is systematically a replica, or if it is just a coincidence.

Is anyone getting the same thing recently?

Re: Getting two adverts together at the same time, simultaneously?

xBrettx — Wed, 28 Jul 2021 14:12:38 GMT

I am having the same issue. Restarting did not fix the issue. Windows 10, Asus ROG.

Re: Getting two adverts together at the same time, simultaneously?

jtsquared — Wed, 28 Jul 2021 19:21:54 GMT

Yeah happening for me too. Very annoying. I can't imagine the companies paying for these ads would be very happy since you can't understand anything that is going on with audio overlapping.

Re: Getting two adverts together at the same time, simultaneously?

Julian — Wed, 28 Jul 2021 22:28:55 GMT

Hi folks,

Thank you for bringing this up to our attention.

This is quite odd, we haven't been able to reproduce it so we can try some troubleshooting steps here.

To start, perform a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.

If it doesn't do the trick, please let us know if this happens only on one device or if you've tried with others.

Keep us posted.