topic Re: Problem when connecting to Bluetooth on Spotify in Desktop (Windows)

Problem when connecting to Bluetooth on Spotify

syahmi02 — Sat, 17 Jul 2021 20:52:19 GMT

My Question or Issue

When i'm connecting Bluetooth on Spotify, the "previous" button pressed itself automatically again and again. But using aux cable works fine and no problem at all.

Plan

Free

Operating System

Windows 10

Re: Problem when connecting to Bluetooth on Spotify

CarlosE — Sun, 18 Jul 2021 21:19:53 GMT

Hey @syahmi02,

Thanks for reaching out to the Community and welcome!

Can you try logging out, restarting your device, and logging back in? If that doesn't make any difference, try running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble. We also suggest downloading the app again from the Microsoft Store.

If the issue persists, could you let us know if this happens when connecting to any Bluetooth device, or just a particular one?

Keep us posted.

Re: Problem when connecting to Bluetooth on Spotify

syahmi02 — Tue, 20 Jul 2021 09:00:51 GMT

I've done everything, nothing works. The problem still remains. The bluetooth device like my Stereo System played the music automatically (even the music was paused).

Re: Problem when connecting to Bluetooth on Spotify

Alex — Tue, 20 Jul 2021 09:05:17 GMT

Hey there @syahmi02,

Thanks for the reply.

Could you check if you have the same experience starting the music from another device like your phone and connect that to the stereo via Bluetooth?

Keep us posted.

Re: Problem when connecting to Bluetooth on Spotify

syahmi02 — Tue, 20 Jul 2021 10:28:52 GMT

No, only this stereo device having problem with this "automatic playback" problem.

Re: Problem when connecting to Bluetooth on Spotify

Alex — Tue, 20 Jul 2021 12:00:44 GMT

Hi there @syahmi02,

Thanks for the reply.

What I meant was whether the stereo skips the songs the same way if you play music from your phone instead of the Windows PC.

Cheers.

Re: Problem when connecting to Bluetooth on Spotify

syahmi02 — Tue, 20 Jul 2021 22:32:55 GMT

It works fine on my phone, but not on Windows.

Re: Problem when connecting to Bluetooth on Spotify

Eni — Tue, 20 Jul 2021 23:21:14 GMT

Hey @syahmi02,

Thanks for confirming.

Could you try with a different Internet connection, like another WiFi network if possible, or a mobile hotspot?

Additionally, would you mind asking a friend or relative to log in to their account on your PC to see if the issue persists with a different account?

We'll be on the lookout.

Re: Problem when connecting to Bluetooth on Spotify

syahmi02 — Wed, 28 Jul 2021 05:00:58 GMT

It seems like my stereo system is having problem, not the Spotify itself. Thanks anyway.

Re: Problem when connecting to Bluetooth on Spotify

Jeremy — Wed, 28 Jul 2021 07:09:26 GMT

Hi there @syahmi02,

Thank you for your reply and for your confirmation.

We're glad to see that you found the source to the issue.

Let us know if we can help you with anything else.

Take care 🙂