topic Error when editing playlist in Desktop (Windows)

Error when editing playlist

planetneutral — Wed, 18 Aug 2021 16:47:10 GMT

I am basically reinvigorating an error report that was closed as fixed without the problem actually being resolved, at least not for me.

https://community.spotify.com/t5/Ongoing-Issues/Web-Player-Error-when-editing-playlist/idc-p/5249758

The post was actually started by a mod:

Hey folks,

We've been getting reports that some users are getting an error when pressing save after editing their playlist (name, description, cover art) on the Web Player.

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

Thanks!

I added the following to that report:

Confirming same on Win 10 in the desktop and Chrome platforms as well as iOS 14.6 on an XS Max. You create a playlist on one device and you can't rename it and it doesn't show up on any other device. It's as if the new playlists you are creating don't exist at all. Not trying any troubleshooting since it's apparently a waste of time and clearly an issue on Spotify's end as it affects every device I use.

Re: Error when editing playlist

MafeG — Thu, 19 Aug 2021 17:20:59 GMT

Hi @planetneutral,

Thank you for posting on the Community!

This issue was supposed to be fixed with the latest update. Could you run a clean reinstall of the app to start from zero?

On your Windows 10 PC, please make sure to download it directly from the Microsoft Store.

If this doesn't work, could you log in with another account, such as a friend's or a family member's to see if the issue persists? This can help us determine if this is isolated to your account, or if it's something else.

Keep us posted.

Re: Error when editing playlist

planetneutral — Thu, 19 Aug 2021 18:49:42 GMT

I had done the clean install before reposting the topic. But I did just try logging in with a different account and did NOT have the issue. So I guess my account has been flagged? The problem manifests on every platform, although not exactly in the same way.

Re: Error when editing playlist

planetneutral — Thu, 19 Aug 2021 18:55:04 GMT

As an example of it being a cross-platform issue, I made a change to an existing playlist on iOS. It actually let me make the change, but now the playlist is totally gone from both the Win10 app from the Microsoft Store and from the web player.

Re: Error when editing playlist

MafeG — Fri, 20 Aug 2021 22:58:24 GMT

Hey there @planetneutral,

Thank you for your swift reply.

In this case, it seems like this issue is isolated to your account, so we suggest you contact the folks from Customer Support who can take a deeper look into it. Here is the link, please make sure to share the link to this thread so they can see all the information shared.

Keep us in the loop here and let us know if you have any more questions.

Re: Error when editing playlist

planetneutral — Thu, 26 Aug 2021 18:57:49 GMT

After about 75 minutes of chat agent tomfoolery, during which I recorded and emailed support a video of the Win10 desktop behavior, we got to "This case will need to be escalated to a specialist team." They are supposed to email me, but nothing has happened yet.