topic Re: Spotify crashing randomly in Desktop (Windows)

Spotify crashing randomly

Merk_Freeks — Mon, 28 Sep 2020 22:34:07 GMT

Plan

Free

Country

United States

Device

Desktop

Operating System

Windows 10

My Question or Issue

I'm currently experiencing a problem that seems almost too common for me with Spotify, its to the point where I can only get the program to open for about 15-20 seconds and crashes either mid song or won't even load up fully and close on its own. I've uninstalled Spotify in its entirety atleast 5 times now and reinstalling both on the website and windows store. Still the same problem where it closes and crashes on its own. Not sure what I can do at this point.

Re: Spotify crashing randomly

MauriceMV — Wed, 30 Sep 2020 19:03:53 GMT

Hey @Merk_Freeks,

When you reinstalled the app, have you made sure that there were no files left in C:\Users\USERNAME\AppData\Roaming\Spotify before installing it again?

A few other community members had the same problem and executing the following steps helped them resolving their issue.

Shutdown your PC and then restart it in Safe Mode (hit the F8 key repeatedly during the boot up process then select Safe Mode from the menu that appears) Note: this might differ for your manufacturer/brand
Once launched in Safe Mode, go to Control Panel, then Programs and Features
Find Spotify and uninstall it
Shutdown your PC and boot it back up as usual
Go to the Spotify website, download the installer and reinstall.

Re: Spotify crashing randomly

Merk_Freeks — Wed, 30 Sep 2020 19:22:49 GMT

Yes I had uninstalled it and made sure no files were left before reinstall, but I'll try the safe mode right now.

Re: Spotify crashing randomly

Merk_Freeks — Mon, 05 Oct 2020 18:03:45 GMT

Okay so after some testing, it worked for the first time I reinstalled and then every other day since after shutting down my PC Spotify continues to have the same problem, crashes after about 20 seconds of opening and can't stream anything. This seems to be an issue everytime I go back to trying to play music. Not sure what to do anymore.

Re: Spotify crashing randomly

Alex — Thu, 22 Oct 2020 11:15:35 GMT

Hi @Merk_Freeks,

Good job on your troubleshooting steps so far. Could you also try to log in on another device like a smartphone or a tablet and tell us if you are experiencing the same playback issues there. If you do not have another device you can also try the Web Player.

If it plays fine on the other device you can try to perform the following steps to delete all lines from the host files on your PC that block Spotify.

Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them
Save your changes and restart Spotify

If this yields no better results try running Spotify in Compatibility mode for Windows 8 or Windows 7.

Let us know how it goes.

Re: Spotify crashing randomly

Pal1ndrome — Sun, 22 Aug 2021 03:07:48 GMT

I have the same issue nearly a year later. I thought it had something to do with Local Files, but it still randomly closes when Local Files are disabled. So frustrating.

Re: Spotify crashing randomly

Jeremy — Mon, 23 Aug 2021 06:48:26 GMT

Hi there @Pal1ndrome,

Thank you for your reply in this thread.

Can you confirm if you followed the troubleshooting steps that's been provided in this thread?

We can also suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you let us know which device + OS this occurs on?

It would also be great if you can let us know which version of the app you're running?

We'll keep an eye out for your reply.

Take care!

Re: Spotify crashing randomly

Pal1ndrome — Wed, 08 Sep 2021 02:52:13 GMT

I followed the steps. I did an uninstall using Revo uninstaller to clear
out files and registry entries and reinstalled using the latest installer
from the Spotify site. Looks like it might be okay now.

Re: Spotify crashing randomly

Alex — Thu, 09 Sep 2021 09:13:29 GMT

Hey @Pal1ndrome,

Thanks for the reply.

Glad to hear the app works fine now.

Don't hesitate to reach out to us again if the issue comes back.

Take care!