topic Re: Problem with searching reappeared in Desktop (Windows)

Problem with searching reappeared

Noguri — Sat, 28 Aug 2021 12:44:33 GMT

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Slovakia

Device

Dell Inspiron

Operating System

Windows 10

My Question or Issue

Hello.

Problem with searching reappeared again. I can't access playlists in view all playlists. I'll send You screenshot of this. Note: I use Spotify with keyboard and screen reader, I am blind.

Thank You.

Screenshot:

Re: Problem with searching reappeared

Eni — Sun, 29 Aug 2021 17:17:31 GMT

Hey there @Noguri,

Thanks for reaching out about this.

First up, we'd recommend that you try logging out and then logging back in twice. We know this sounds odd, but it's how the app forces a cache refresh.

If this doesn't do the trick, we suggest that you try with a different internet connection to check if that makes the difference.

Let us know how it goes.

Re: Problem with searching reappeared

Noguri — Sun, 29 Aug 2021 18:14:13 GMT

I have tried both things, also re-install Spotify and problem is still
there.

So I must scroll down to access some playlists.

Strange is, that this thing happened only for some search terms. I have
noticed It with terms: 'Throat singing' and 'Yodeling'.

Re: Problem with searching reappeared

Eni — Mon, 30 Aug 2021 18:26:29 GMT

Hi @Noguri,

Thanks for lettings us know that.

Just to confirm, have you tried with a different internet connection? Also, it's worth trying to restart your router to check if that makes the difference.

On another note, you said this only happens with some specific playlists, could you send us a screenshot of the app to check what happens when you search for a different playlist?

We'll be waiting for your reply.