topic Re: [Windows] App cannot play at certain Bit Depth and Sample Rate in Desktop (Windows)

[Windows] App cannot play at certain Bit Depth and Sample Rate

Promethus — Tue, 31 Aug 2021 22:04:21 GMT

Plan

Premium

Country

Device

Personal Built Computer

Operating System

Windows 10

My Question or Issue

The desktop app cannot play anything when my output device is set to 32 bit, 384000 Hz or 32 bit, 352800 Hz. I get the error message "Spotify can't play this right now. If you have the file on your computer you can import it." If I drop the quality down to 32 bit, 192000 Hz it will work.

Re: [Windows] App cannot play at certain Bit Depth and Sample Rate

Alex — Thu, 02 Sep 2021 10:21:11 GMT

Hi @Promethus,

Thanks for reaching out about this in the Community!

This is a known issue, which has been reported to Spotify. Please refer to the Solution in this Post for more info.

Hope this helps. Don't hesitate to reach out again if you have questions.

Re: [Windows] App cannot play at certain Bit Depth and Sample Rate

Promethus — Thu, 02 Sep 2021 15:04:22 GMT

So the solution is just deal with it for now? I hope that changes when the fully lossless spotify plan comes out.

Re: [Windows] App cannot play at certain Bit Depth and Sample Rate

CarlosE — Fri, 03 Sep 2021 15:16:55 GMT

Hi @Promethus,

We also hope it changes in the future, but we can't commit to a timeframe right now.

If you need a hand with anything else, the Community is here for you.

Cheers!