topic Re: PC Desktop version - search not working in Desktop (Windows)

PC Desktop version - search not working

mannes2111 — Wed, 29 Sep 2021 20:27:26 GMT

Plan: Premium

Country: USA

Device; Lenovo laptop

Operating System; Windows 10

My Question or Issue

Since the update of 9-8-2021, search is not working on my desktop version. Uninstalling and reinstalling the software does not resolve the issue.

Re: PC Desktop version - search not working

paulrichardcook — Thu, 30 Sep 2021 17:56:18 GMT

Co-sign.
Windows just keeps pulling up "Oooops, something went wrong" errors. Other versions of the app work (Android, FireTV) without any problem.

This started happening to me this morning (2021-09-30) - I'm not sure of the last date that the software updated.

Version: Spotify for Windows
1.1.68.632.g2b11de83

Plan: Premium

Re: PC Desktop version - search not working

Jeremy — Sat, 02 Oct 2021 09:11:10 GMT

Hi there @mannes2111 and @paulrichardcook,

Thank you for reaching out to the Community.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

If that doesn't do the trick, can you try with a different internet connection to see if the issue persists?

We'll keep an eye out for your reply.

Re: PC Desktop version - search not working

mannes2111 — Sat, 02 Oct 2021 17:11:44 GMT

My issue with was the desktop version, not phone. A new version installed 10/1 seemed to have solved it partially; search works but is still quite slow.

Re: PC Desktop version - search not working

Eni — Sun, 03 Oct 2021 19:08:53 GMT

Hi there @mannes2111,

Thanks for the clarification.

Could you let us know if the issue persists using a different internet connection? You can try creating a hotspot on your phone and using that - if that's possible.

On another note, does the same happens on a different PC as well?

We'll be waiting for your reply.