topic Re: Up/Down Arrows in Desktop (Windows)

Up/Down Arrows

les152 — Tue, 21 Sep 2021 22:08:24 GMT

Plan

Free/Premium

Premium

Country

United States

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Windows 10 laptop

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Windows 10

My Question or Issue

My up and down arrows won't let me scroll through Spotify. They were working a few days ago, and now they are not. They work for other websites. The touch screen and scrollbar work fine.

Re: Up/Down Arrows

Broskkt — Wed, 22 Sep 2021 01:06:31 GMT

I'm having the same issue, and it's driving me crazy! Stopped working a few days ago for me too. I hope they fix this soon.

Re: Up/Down Arrows

Jeremy — Thu, 23 Sep 2021 07:18:08 GMT

Hi there @les152 and @Broskkt,

Thank you for reaching out to the Community.

We've tried this on our end with an iPhone and couldn't replicate the same behavior.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

On another note - does this occur on one specific device or multiple devices?

It would also be great if you can let us know which version of the app you have.

We'll keep an eye out for your reply.

Take care!

Re: Up/Down Arrows

les152 — Thu, 23 Sep 2021 23:42:36 GMT

I have reinstalled the app multiple times and that hasn't fixed the problem. It is happening on my Windows 10 laptop. I have Version 1.168.632.0

Re: Up/Down Arrows

Alex — Sat, 25 Sep 2021 06:35:34 GMT

Hey @les152,

Thanks for the reply.

Can you clarify if this is happening in a specific playlist or any?

Cheers.

Re: Up/Down Arrows

giandeg — Tue, 28 Sep 2021 13:55:04 GMT

This is happening to me too, everywhere on the desktop app. It begun once the latest app update was installed.

Re: Up/Down Arrows

mentos_23 — Wed, 29 Sep 2021 00:36:57 GMT

This is happening to me as well (I use a laptop, Windows 10). I used to use the up/down arrows on my keyboard for the desktop application but it does not work anymore after latest update.

Re: Up/Down Arrows

Alex — Thu, 30 Sep 2021 07:16:07 GMT

Hey folks,

Thanks for the posts.

Can you try logging in with another account on your PC? If the issue continues on that account as well, please provide us with the following info:

Device, OS version
Spotify app version
A short video recording of the issue

Once we have this, we can report it to the right teams at Spotify for further investigation.

Cheers.

Re: Up/Down Arrows

rizingdamp — Sat, 02 Oct 2021 17:57:41 GMT

Hello, I'm experiencing the same. I've tried using another account on my PC and the problem persists.

Device, OS version

HP Laptop 15

Windows 10

Spotify app version

1.1.**bleep**.612.gb7409abc

Re: Up/Down Arrows

CarlosE — Sun, 03 Oct 2021 19:30:38 GMT

Hey @rizingdamp,

Thanks for that info.

Could you let us know just the following two numbers after 1.1.?

We'll be on the lookout.

Re: Up/Down Arrows

les152 — Mon, 04 Oct 2021 02:23:38 GMT

I have version 1.168.632.0

Re: Up/Down Arrows

Jeremy — Tue, 05 Oct 2021 07:00:24 GMT

Hi again @les152,

Thank you for your reply.

Can you see if there's any pending update of the app?

Also, if you have the possibility - can you log in on a different device to see if the issue persists?

Keep us posted 🙂

Take care!

Re: Up/Down Arrows

rizingdamp — Thu, 07 Oct 2021 15:05:53 GMT

Hi, next two numbers are six nine

Re: Up/Down Arrows

Eni — Fri, 08 Oct 2021 15:50:18 GMT

Hi there @rizingdamp,

Thanks for getting in touch about this.

We see that we've already replied to you about this in this thread. Let's keep the conversation going on that thread to avoid any mix-ups.

We'll keep an eye out for your reply there.