topic Re: all content unavailable in Desktop (Windows)

all content unavailable

kem1k0 — Thu, 07 Oct 2021 11:41:42 GMT

Plan

Premium

Country

philippines

Device

laptop

Operating System

Windows 10

My Question or Issue

all content unavailable when i am using the desktop app. but everything normal when i am using android app or web browser. I have tried every method including reinstall spotify and reboot, i am desparated.

Re: all content unavailable

heavyglow — Thu, 07 Oct 2021 15:33:34 GMT

I have the exact same issue, desktop client won't work, android app works fine. I have also tried everything in FAQs(waste of time) including clean reinstall. When I try to open an album I get three dots for about 10 minutes, then it times out and says "couldn't find that album". I'm very angry.

Re: all content unavailable

Eni — Fri, 08 Oct 2021 16:04:32 GMT

Hi folks!

Thanks for reaching out about this here in the Community.

@kem1k0, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one? Make sure to download the app again from the Microsoft Store. Additionally, would you mind trying with a different internet connection to check if that makes the difference?

@heavyglow, could you let us know if the same happens in the web player? On another note, we suggest that you head over to your app's settings and make sure "Hardware Acceleration" is disabled.

We'll be on the lookout for your replies.

Re: all content unavailable

kem1k0 — Fri, 08 Oct 2021 23:25:35 GMT

I tried to use WiFi instead of Ethernet. Everything is ok. But why? When I use Ethernet, I can still listen to podcast.

Re: all content unavailable

Eni — Sat, 09 Oct 2021 23:46:40 GMT

Hey @kem1k0,

Thanks for getting back to us.

In this case, we suggest that you try removing the host files on your computer. You can check out this Solution for a step-by-step guide on that.

Additionally, we'd recommend checking the firewall and the antivirus and make sure Spotify is set as an exception.

We'll be on the lookout for your reply.

Re: all content unavailable

kem1k0 — Thu, 14 Oct 2021 23:44:38 GMT

It did not solve my problems sadly. I have no hosts related to Spotify. But now I use web player instead, it works well.

Re: all content unavailable

CarlosE — Sat, 16 Oct 2021 15:58:42 GMT

Hey @kem1k0,

Thanks for keeping in touch.

Could you try restarting your router by unplugging it from power for a couple of minutes?

If this behavior persists, can you let us know if you're using a VPN?

We'll be on the lookout.

Re: all content unavailable

Edwin71 — Thu, 01 Feb 2024 09:29:32 GMT

Restarting the router (or other commen suggestions like restart Spotify, reinstall Spotify, restart your pc, etc. ...) are NOT a solution. Spotify needs to be more robust and needs to be able to cope with network disruptions.