Error Code accesspoint 39

Meowjoker — Mon, 22 Nov 2021 02:14:12 GMT

Plan

Premium

Country

Vietnam

Device

Operating System

Windows 10

My Question or Issue

I have just set up my new desktop PC, however, Spotify keeps having the error code accesspoint:39.

If I try to log out and log back in again, it sends the error, preventing me from logging in. And when I change the proxy settings, I can log into the app, but I can't play any songs. I have tried it with my VPN, and the songs came back.

So I know that it has something to do with my Internet settings, however, I have tried other solutions related to the device's Internet settings and still have the same problem.

Can you guys help me with this?

Re: Error Code accesspoint 39

Alex — Tue, 23 Nov 2021 09:18:23 GMT

Hey there @Meowjoker,

Thanks for reaching out to the Community@

This error message could be caused by a few things, so we can suggest quite a few steps to try in this case:

Thoroughly reinstall the app with these steps.
Remove ALL entries from the Windows hosts file (not just the Spotify ones).
Uninstall any ad-blocker apps.
Run Windows in Safe Mode with Networking - if the app works with no issues there, we'd suggest adjusting different network settings and uninstalling any software that might be conflicting with Spotify's connectivity.
If possible, try connecting your desktop to the internet via a mobile hotspot. Should the app work through it, consult with your router's manufacturer.
If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help.

Give us a shout if you have any further questions.

topic Re: Error Code accesspoint 39 in Desktop (Windows)

Error Code accesspoint 39

Re: Error Code accesspoint 39