topic Re: Cannot Install Spotify (both via full setup and normal one) in Desktop (Windows)

Cannot Install Spotify (both via full setup and normal one)

Haveanicedayman — Fri, 26 Nov 2021 12:00:42 GMT

Plan

Premium

Country

Poland

Device

Desktop

Operating System

Windows 10 21H2 Enterprise

My Question or Issue

Hi there,
since a week or so I am not able to use my desktop app of Spotify anymore on a specific device. Just to give you more context: I had a black screen while using the app, so I have decided to reinstall it. Unfortunatelly I am not able to install it again.

There are two types of issues:
- if using the installer with admin privileges, there is an error pop-up while launching the app saying: install using a regular account instead of an administrator account.
Okay, but I am the administrator and I am the only user on this machine. Why is it a problem?
- if using the installer without admin privileges, then instalation starts but hangs and shuts down after like couple of seconds, leaving my pc with just an APPData folder which is blank.

What I have tried so far:
- clean install

- using different setup files

- using different compatibility options

- switching off windows firewall

- moving setup file across different harddisks

Any ideas what else could solve the issue?

Thanks
Stanislaw

Re: Cannot Install Spotify (both via full setup and normal one)

CarlosE — Sat, 27 Nov 2021 17:52:40 GMT

Hi there @Haveanicedayman,

Thanks for reaching out to the Community and welcome!

If you haven't, try going to C:\Users\YOURUSERNAME\AppData\Roaming\Spotify and deleting the entire folder called Spotify. After that, try downloading the app again from the Microsoft Store.

If that doesn't make any difference, try installing it while in Safe Mode.

In case the issue persists, could you let us know if you updated your computer OS recently and if this started happening after that?

Keep us posted.

Re: Cannot Install Spotify (both via full setup and normal one)

Haveanicedayman — Sat, 04 Dec 2021 11:54:58 GMT

Hi @CarlosE,
so neither delting Spotify Folder, installing app in safe mode worked. Windows Store was not able to finalize instalation as well, till I have run such command:

PowerShell Command to reset Applications.

1. Open an Elevated PowerShell prompt by pressing the Windows Key, typing PowerShell, then pressing Ctrl + Shift + Enter.
2. Paste the following command into PowerShell and execute it:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Worked like a charm, I have managed to install Spotify via Windows APp store then.

Regards
Have

Spotify für Desktop läßt sich auf einem WIN10-PC nicht installieren

UweSchene — Thu, 22 Aug 2024 20:53:30 GMT

Ich habe Spotify für Windows vom Microsoft Store heruntergeladen und versucht unter WIN10 zu installieren. Wenn ich im Microsoft Store bei der App 'Spotify Music' auf 'Installieren' klicke, verändert sich der Mauszeiger in ein Verbotszeichen (roter Kreis mit einem roten diagonalen Strich).
Ich habe dann direkt über Spotify die App heruntergeladen. Klicke ich doppel auf 'SpotifySetup.exe', kommt der Hinweis:'Bitte installiere Spotify mit einem normalen Account anstatt dem Administrator-Account'.
Ich habe bei Google einen Hinweis gefunden, in den Eigenschaften von 'SpotifySetup.exe' den Kompatibilitätsmodus zu ändern. Nur das ändert nichts am Fehlerbild.
Hast Du einen Tip für mich, wie ich Spotify auf meinem PC fehlerfrei installieren kann? Gruß Hein