topic Re: Blank screens. Empty screens. Can't share/send songs with friends. in Desktop (Windows)

[Windows]Blank screens

Kakatronia — Fri, 02 May 2014 19:22:28 GMT

Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution.

Hi there,

I'm a Premium user since 3 years and a half. The first couple of years I was super happy with the whole experience of sharing songs with friends and stuff, top notch, really. But since the last year and a half I have a REALLY ANNOYING problem in the computer version of Spotify that I've been trying to fix all the time with no success. I tried to find a solution for it, but nothing helped me, that's why I'm writing here finally, because today the problem got even worse with the new update that I just installed.

My initial problem/bug is that one day, with a new update, I wasn't able of sending/sharing songs anymore with my friends. I right-clicked on the song that I wanted to send/share, clicked on ''share'', and suddenly, instead of the classic tab where I used to write the message with the ''SEND'' button, I got a blank white tab. I was always using this very same method, but it stopped working for me for some reason with one of the updates. I couldn't write or send anything. I uninstalled the program and re-installed again several times but didn't work. I really enjoyed that part of spotify, but I eventually gave up.

Some months later, new spotify update, the problem got worse. Not just couldn't send or share songs anymore, now not even the sections ''Explore'' and ''Discover'' showed up. They were white, blank. Nothing will show up there. This is the first screen you see when Spotify opens, right? For me it's completely blank since long time ago. Sometimes it looks like it's charging, but nothing really.

But what happened today is completely wrong. With this new update, this new version of spotify, I'm not even able to look for new songs or new artists. Guess what happens, it's blank. I look for a song, click on the artist/band name and it doesn't load. I can even see the band page with their albums and songs...

Basically what I can only do now is just seeing my own playlists, and I'm afraid this will end in the moment you guys make a newer version of Spotify...

I'm using Windows 7 64bits. Please, I need some urgent help. I'm sure someone else has the same **bleep**ty problem. This is getting really awful!

I'm attaching some images so you guys can see it properly.

Thanks!

EDITED subject to make it clearer

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Kakatronia — Fri, 11 Apr 2014 14:25:26 GMT

Second image

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Kakatronia — Fri, 11 Apr 2014 14:25:48 GMT

And third!

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Nickcronomicon — Fri, 11 Apr 2014 16:05:33 GMT

Experiencing the exact same problem, only my screens are black.

Re: Blank screens. Empty screens. Can't share/send songs with friends.

user-removed — Fri, 11 Apr 2014 17:22:58 GMT

Same here, black or white screen on explore, discover, radio, artist page.. etc. VERY ANNOYING problem, impossible to use Spotify.

Re: Blank screens. Empty screens. Can't share/send songs with friends.

user-removed — Fri, 11 Apr 2014 17:30:07 GMT

I solved my issues : spotify.exe and SpotifyLauncher.exe was in compatibility mode, so I disabled this option and now everything is back to normal !

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Kakatronia — Fri, 11 Apr 2014 18:19:26 GMT

How lucky!

I tried the same, but I can't disable. It's not an option for me. 😞

Re: Blank screens. Empty screens. Can't share/send songs with friends.

user-removed — Sat, 12 Apr 2014 05:32:24 GMT

Are you administrator of your session ? If not, try to log in with an administrator session.

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Joe — Sat, 12 Apr 2014 12:55:26 GMT

If you are still having problems, try launching spotify from the Run command with

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Kakatronia — Sat, 12 Apr 2014 13:46:58 GMT

Woah!! 😄

Thanks a lot, jwylot! That worked perfectly. Actually what I did was reinstalling Spotify completely, but it was useless because the same problem happened again with no changes... Ugh.

Then I tried what you said, and spotify opened with all the features working. **See attached image**

AWESOME. 🙂

The thing is, I realized that after closing my session and re-opening Spotify again using the normal shortcut icon, the problem is still there. No features, white/black screens again. So I guess it's only gonna be a solution using that command... which is okay, but, is there a way to fix it permanently?

Thank you again guys!

Re: Blank screens. Empty screens. Can't share/send songs with friends.

CathalandMary — Sat, 12 Apr 2014 14:53:31 GMT

Hi, thx for that, I have a windows 8 system and was able to get things to work again by unchecking compatibility mode in properties.

Not good though that we have to go to all this trouble....

With sincerest appreciation, c.

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Joe — Sat, 12 Apr 2014 15:07:15 GMT

Yeah there is. Right click on the spotify shortcut you use to launch spotify (you may want to create a copy on your desktop instead) and go to properties. Go to the shortcut tab and add --disable-accelerated-layers --disable-accelerated-fixed-root-background after the current contents of the Target box.

Re: Blank screens. Empty screens. Can't share/send songs with friends.

NukeMetaphysics — Sat, 12 Apr 2014 15:15:38 GMT

I'm having a related problem with the new Spotify as I've posted elsewhere. I use Spotify on a Toshiba Satellite L670 (Windows 7). Look: hardly any words. And this is what it looks like after uninstalling and re-downloading. (In pic, disregard "No Internet connection." I had just disconnected it from my wired connectin to take it to someone to do screenshot. Problem remains.)

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Joe — Sat, 12 Apr 2014 15:25:28 GMT

@NukeMetaphysics That's a different issue. Let's keep it in the original thread please.

Re: Blank screens. Empty screens. Can't share/send songs with friends.

NukeMetaphysics — Sat, 12 Apr 2014 17:35:35 GMT

Okay. Will do. New here. My desperation is showing, isn't it?

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Joe — Sat, 12 Apr 2014 17:47:52 GMT

Haha......relax. We'll get it working 🙂

Re: Blank screens. Empty screens. Can't share/send songs with friends.

pewnegodnia — Sun, 13 Apr 2014 08:13:51 GMT

Hey, could you please help me with adding this part to the properties.

When I tried to add it to this box(1st screen), an error occurred, saying that the name of the access path is incorrect (3rd screen).

Am I doing sth wrong?

EDIT:

Ok, nevermind, it works 😉

I must have copied the path somehow in a wrong way, cause when I copied it from your previous message (containing a run command) it worked.

Thanks 😉

Re: Blank screens. Empty screens. Can't share/send songs with friends.

CathalandMary — Sun, 13 Apr 2014 09:11:54 GMT

hi, does my suggestion in the attachment work? - c

Re: Blank screens. Empty screens. Can't share/send songs with friends.

CathalandMary — Sun, 13 Apr 2014 09:12:41 GMT

Hi, see my attachment, this works for me - c

Re: Blank screens. Empty screens. Can't share/send songs with friends.

Kakatronia — Sun, 13 Apr 2014 16:50:11 GMT

jwylot, that worked perfect! I pasted that in the shortcut icon on the desktop. Seems I have Spotify working as good as back in the day.

Thanks a lot, really appreciate your help. 🙂

CathalandMary, I couldn't click on the option ''Run as administrator'' for some reason, but anyway, what jwylot suggested worked for me. Thank you too.

I have a final doubt, but it's okay if it doesn't fix because it's not so annoying after all, really, but I will talk about it just in case.

I have the option of starting Spotify right from the beginning, when Windows starts, and even if I wrote that command in the shortcut tab, the same old problems happens again. I have to quit Spotify and starting it again from the shortcut icon to have the proper functional Spotify... Any way to solve this issue? Should I paste the magic command somewhere else?

Thanks again!