topic Re: I'm experiencing multiple issues with my app in Desktop (Windows)

I'm experiencing multiple issues with my app

Paweł2 — Sat, 25 Dec 2021 18:44:17 GMT

Plan

Premium

Country

Poland

Device

Operating System

Windows 10

My Question or Issue

the top bar in playlists is transparent when it shouldn't (zrzut ekranu 104817)

my friends activity isn't showing (zrzut ekranu 104829)

when moving songs in a playlist it doesn't scroll so it ends up being really annoying (Spotify Premium 10-49-39)

I already tried:
restarting the app
reinstalling the app
changing the settings

downloading the app from other sources

logging out and logging in again

restarting my computer

running a clean reinstall

sorry for any mistakes, english isn't my primary language

Re: I'm experiencing multiple issues with my app

Alex — Thu, 23 Dec 2021 11:35:51 GMT

Hey @Paweł2,

Thanks for reaching out about this in the Community!

Thanks for sharing this extensive description with us.

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

Regarding the friend feed - you can check out the Solutions in this thread.

Keep us posted on how you get on with this.

Cheers.

Re: I'm experiencing multiple issues with my app

Paweł2 — Sat, 25 Dec 2021 18:44:46 GMT

nothing changed

Re: I'm experiencing multiple issues with my app

CarlosE — Sun, 26 Dec 2021 19:05:14 GMT

Hey @Paweł2,

Thanks for your reply.

Regarding the playlist header, we're aware of this behavior and it's currently being looked into. We can't commit to an exact timeframe for when this will be fixed, but in the meantime, make sure to keep the app updated.

Regarding the issue when scrolling up, the right teams are also aware and working on this. Again, make sure to keep the app updated so you don't miss out on any fixes and improvements. In the meantime, you can be on top of any developments about this issue in this Ongoing Issue thread. Feel free to also add your +Vote to it.

Hope this info is useful. If you need a hand with anything else, the Community is here for you.

Cheers!