topic Re: Lyrics disapeared in Desktop (Windows)

Lyrics disapeared

RafalTD — Tue, 28 Dec 2021 19:17:34 GMT

Plan

Free

Country

Brazil

Device

Notebook

Operating System

Windows 10

My Question or Issue

Until last month, I was praticing my japanese using Japanese songs, like SCANDAL - Hon Wo Yomu, etc. And sudently, after the last Update, the app (the one that we download from mycrosoft store) don't show the lyrics buttons anymore. Not only for the Japanese songs, but all english songs as well. I'm sure that I had a Karaoke section with Imagine Dragons only, using this app sooner this year.
Something happened with this function? Will it comeback?

Re: Lyrics disapeared

Alex — Thu, 30 Dec 2021 14:27:54 GMT

Hey @RafalTD,

Thanks for reaching out about this in the Community!

We'd recommend running a clean reinstall of the app, following this Guide.

Let us know how things look after that.

Re: Lyrics disapeared

RafalTD — Thu, 30 Dec 2021 18:36:41 GMT

Hi Alex, thanks for answer!!

Well, I tried the clean remove as you sugested. I Uninstall it, and removed the folder in AppData. Now, after the restart, I cannot intall it again...

Re: Lyrics disapeared

MafeG — Fri, 31 Dec 2021 18:48:39 GMT

Hi @RafalTD,

Thank you for keeping in touch.

Since you're getting this error on the Microsoft Store, have you tried installing it directly from our website as well?

If not, please give it a shot and let us know how it goes.

Keep us posted.