topic Alexa and Spotify connect issues in Desktop (Windows)

Alexa and Spotify connect issues

NotNotWill — Mon, 10 Jan 2022 01:37:13 GMT

Plan

Free

Country

USA

Device

PC and Echo 3rd gen

Operating System

Windows 10 and Alexa

Attached is a photo of my spotify connect devices. Is there any reason why they might be unavailable to control?

Edit: I've just switched to a different Spotify account and I just started having these problems now

Re: Alexa and Spotify connect issues

Ver — Tue, 11 Jan 2022 08:50:44 GMT

Hey @NotNotWill,

Thanks for posting here.

It's a good idea to restart your device, log out and log back in again to see if anything changes.

We'd suggest you also try relinking your account to Alexa to see if that makes a difference.

If that doesn't help, it's also worth restarting the router.

Let us know how it goes.

Re: Alexa and Spotify connect issues

NotNotWill — Tue, 18 Jan 2022 01:27:54 GMT

Thank you for the reply.

I've tried all of these, the only solution I found was to force Alexa to play through another device or ask Alexa to play my liked songs then go onto a different playlist.

Re: Alexa and Spotify connect issues

MafeG — Wed, 19 Jan 2022 16:34:54 GMT

Hi @NotNotWill,

Thank you for keeping in touch.

Before continuing, we'd like to double check if you currently have a free subscription.

If you do, this explains why you can't use Connect with your Alexa, since this is a feature available only for Premium subscriptions.

In the meantime, you should be able to use voice commands or link via Bluetooth.

Let us know if you have any questions.