topic Re: Issue with searching in Desktop (Windows)

Issue with searching

Noguri — Fri, 11 Mar 2022 14:35:40 GMT

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Slovakia

Device

Dell Inspiron

Operating System

Windows 10

My Question or Issue

Hello.

When I have typed on search box, nothing is found. It shows me, that It didn't match. This thing happened to every search resulds now on Spotify.

Please, could You fix this issue?

Thank You.

Re: Issue with searching

MattSuda — Sat, 12 Mar 2022 07:41:50 GMT

Hey @Noguri

This was a temporary issue that has now been fixed.

Let me know if you are still having this issue.

Re: Issue with searching

Blueberry — Sat, 12 Mar 2022 19:45:55 GMT

That temporary issue is here again. Search is not searching anything, which makes the whole application useless.

For example: mad, met, ramm, chv, mic, ... no results.

Re: Issue with searching

Eni — Tue, 15 Mar 2022 22:54:58 GMT

Hey there @Blueberry,

Thanks for reaching out about this.

Just to confirm, is this happening across devices or only on a specific one? Also, we'd like to know if it's working as expected in the web player.

On another note, would you mind sending us a screenshot of what results you get when you search for something so we can take a closer look? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout.

Re: Issue with searching

Noguri — Wed, 16 Mar 2022 14:47:35 GMT

Yeah, now everything works good. This issue was also again, but everything is now OK.

Re: Issue with searching

Noguri — Wed, 16 Mar 2022 14:48:57 GMT

Hello.

This issue was finally fixed. Thank You very much for Your help.

Re: Issue with searching

Jeremy — Thu, 17 Mar 2022 15:01:41 GMT

Hey there @Noguri,

Thank you for your reply and confirmation.

We're super glad that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!

Re: Issue with searching

Noguri — Fri, 18 Mar 2022 23:40:41 GMT

Hello.

I have sent You reply, but It wasn't delivered to You, that everything
is working good. It was temporary problem. I hope, that this reply will
be finally delivered.

Re: Issue with searching

Jeremy — Sun, 20 Mar 2022 07:53:07 GMT

Hey again @Noguri,

Thank you for confirming this. We hope that you'll keep on enjoying Spotify like normal again 🙂

Cheers!