topic Re: How Do I Turn Offline Mode Off? in Desktop (Windows)

"Please turn off offline mode and try again" error message

MonkeyGaming171 — Thu, 10 Jul 2025 09:05:43 GMT

Plan

Free/Premium

Country

England

Device

Sony Xperia 1 II and PC

Operating System

Android, Windows 10

My Question or Issue

I have hit a problem where Spotify says I must turn off offline mode before playing a song. However I can't find where to turn it off, I have googled it and none of the answers so far have helped. I have tried logging out and back in but still nothing... help.

Re: How Do I Turn Offline Mode Off?

MauriceMV — Tue, 30 Nov 2021 20:19:27 GMT

Hey @MonkeyGaming171,

Which options have you tried? For desktop it should available if you click the three dots at the top left, go to file and select 'Offline Mode' after that.

On Android, when you're on the home tab of the app, there should be a little gear icon. If you press that button there should be an option to turn offline mode off or on a few options down the list.

Re: How Do I Turn Offline Mode Off?

MonkeyGaming171 — Tue, 30 Nov 2021 20:24:41 GMT

It's ok now @MauriceMV it seems to have sorted itself out after a day. Thanks anyway ❤️

Re: How Do I Turn Offline Mode Off?

MauriceMV — Tue, 30 Nov 2021 20:27:26 GMT

No worries. If you're ever having trouble again, feel free to ask! 😉

Re: How Do I Turn Offline Mode Off?

uyfa24 — Sun, 22 May 2022 04:07:26 GMT

As usual, after clicking on the 3 dots there is no offline option....

Just as well I did not give Spotify any of my money.

Re: How Do I Turn Offline Mode Off?

Yordan — Mon, 23 May 2022 06:31:31 GMT

Hey @uyfa24!

If you're on Free you won't see the Offline Mode options, but you can still download podcasts and listen to them without an internet connection. You just have to disable your Wifi / Mobile Data and the app will enter Offline Mode automatically.

Hope this clears things up. Cheers!

Re: How Do I Turn Offline Mode Off?

parpy — Thu, 16 Jun 2022 13:27:11 GMT

i dont have offline mode in the section files

Re: How Do I Turn Offline Mode Off?

Jeremy — Fri, 17 Jun 2022 14:05:25 GMT

Hi there @parpy,

Thank you for your reply in this thread.

Can you confirm if you're on the free version or if you're a Premium users? If you're on our free version, please have a look at @Yordan post above.

We'll keep an eye out for your reply.

Take care 🙂

Re: How Do I Turn Offline Mode Off?

user-removed — Wed, 29 Jun 2022 14:20:45 GMT

Hey Im on Spotify Free but I did have Spotify Premium from 2017 to 2020. My Spotify Desktop application is telling me its on Offline mode and to turn off offline mode to listen to music, and I still have internet connection access. Why is this? I exited the program multiple times and waited a day or two. Its not working.

Re: How Do I Turn Offline Mode Off?

OscarDC — Thu, 30 Jun 2022 15:24:56 GMT

Hey @user-removed,

Thank you for reaching out to the Community and welcome.

This type of issue could be related to some damaged cache stored on your device from previous versions. We'd first recommend performing a clean reinstall of the app. This is often an overlooked step, but it can be helpful in getting rid of any corrupted files that might be causing issues.

If the issue persists, could you send us a screenshot of the error message you're getting? This will give us a better look at the issue.

Lastly, include in your next response the make, model and OS version of the device involved, along with the Spotify version you're currently running.

We'll be on the lookout.

Re: How Do I Turn Offline Mode Off?

isaaaaaaaaaaa — Sat, 24 Sep 2022 10:21:44 GMT

I am getting the same error. Turning on offline and back off does not resolve the issue. Super annoying. What am I paying for?

Re: How Do I Turn Offline Mode Off?

Yordan — Sun, 25 Sep 2022 10:46:10 GMT

Hi @isaaaaaaaaaaa!

Could you confirm that the app's internet connection is not being blocked by another program (Windows Defender Firewall for example)? It's worth checking your hosts file for any entries with Spotify by following the steps here. If you find any, simply remove them, then save your changes and restart the app.

You can also try with a different network, if possible. In case you're using a VPN, try disabling it temporarily as well.

If the issue persists, a screenshot of how things look on your end would be greatly appreciated.

Keep us posted. Cheers!

Re: How Do I Turn Offline Mode Off?

Bamboo53 — Mon, 02 Jan 2023 20:26:21 GMT

I had this problem and I restarted spotify. and everything went back to work properly.

Re: How Do I Turn Offline Mode Off?

Lyubka — Wed, 04 Jan 2023 07:12:03 GMT

Hey @Bamboo53,

Thank you for your reply in this thread.

We're glad to hear that everything works as it should for you again,

Cheers!

Re: How Do I Turn Offline Mode Off?

dia1 — Sat, 11 Nov 2023 08:09:52 GMT

i am getting error on my spotify premium individual account. the songs wont play and the message being displayed is tha i need to turn off offline mode, but it is not even on. how do i resolve this. it is my exam time and i really need my spotify buddy could someone please help?

Re: How Do I Turn Offline Mode Off?

Eni — Sat, 11 Nov 2023 21:45:08 GMT

Hey there @dia1,

Thanks for getting in touch about this and welcome to the Community!

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps. Also, does this happen across devices or only on a specific one?

On another note, does the same happens if you try using a different internet connection?

We'll be on the lookout.

Re: How Do I Turn Offline Mode Off?

Jayden16 — Wed, 22 Nov 2023 01:57:06 GMT

1. Go to settings

2. Scroll down until you find proxy settings

3. change the proxy setting to Auto detect settings

4. Press the restart Spotify button

5. Enjoy listening to Spotify again.

Re: How Do I Turn Offline Mode Off?

JasperCO — Fri, 25 Oct 2024 13:36:49 GMT

This issue keeps happening to me - I open Spotify and am not allowed to play any music ("turn off offline mode and try again") when I have never turned it on as I am on a free plan, and because of that I have no button to turn it off. I've tried everything listed in these threads and nothing works. Not user-friendly and feels a bit like another way to get people to buy premium.

Re: How Do I Turn Offline Mode Off?

Maria — Sat, 26 Oct 2024 07:16:03 GMT

Hey @JasperCO,

Thanks for reaching out in this thread!

Just to make sure we cover all bases, could you give the points listed on this page a shot to see if you notice any difference?

Shouldn't that do the trick, it's worth giving a clean reinstall a try, if you haven't already. This will ensure that you're running the latest app version, as well as clear any stored cache from the app. You can do so by following the steps here.

If the issue persist, however, could you let us know what device & operating system you're using? Feel free to include any troubleshooting steps that you've tried so far, as this will help us avoid repeating steps.

Let us know how you get on.

How do I turn off "offline mode"?

jonokie — Thu, 31 Oct 2024 17:06:43 GMT

Plan

Premium

Country

Device

Lenovo ThinkPad

Operating System

Windows 11

My Question or Issue

Starting this morning, every time I click "play" in Spotify, a message pops up reading, "Please turn off offline mode and try again". How do I turn off "offline mode"?