topic Re: Problem with viewing a song in Desktop (Windows)

Problem with viewing a song

Noguri — Wed, 11 May 2022 10:21:44 GMT

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Slovakia

Device

Dell Inspiron

Operating System

Windows 10

My Question or Issue

Hello.

I report again one issue with songs. I can't access this table of songs, althought I have entered name of this song and I move to the track sections.

Here is screenshot.

Name of this song is:

Oy Mame, bin ikh farlibt

Please, could You look on It?

Thank You.

Best regards

Marco Oros

Re: Problem with viewing a song

Jeremy — Thu, 12 May 2022 11:18:33 GMT

Hi there @Noguri,

Thank you for reaching out to the Community. Let's take a closer look into this.

To start with, can you make sure there's no old corrupt cache files by following the steps in this article?

Let us know how it goes so that we can continue to assist you if you need us to 🙂

Take care!

Re: Problem with viewing a song

Noguri — Fri, 13 May 2022 15:02:08 GMT

I have done everything, as You have described this issue and problem is still here.

Re: Problem with viewing a song

Noguri — Fri, 13 May 2022 21:01:07 GMT

Hello.

After next update of Spotify, problem was finally fixed.

Re: Problem with viewing a song

Noguri — Thu, 19 May 2022 07:52:45 GMT

No. It is just same in desktop app.

Re: Problem with viewing a song

Noguri — Thu, 19 May 2022 07:54:09 GMT

No. Problem wasn't fixed. I can't access this table.

Re: Problem with viewing a song

Dian — Fri, 20 May 2022 09:42:09 GMT

Hey @Noguri,

Thanks for the reply.

Are you using the app version downloaded from the Spotify site or the one from the Microsoft store? Could you switch between them?

Is it also possible to try a different internet connection from the current one, e.g. a hot spot from your phone? How did that go?

Keep us posted,

Cheers!

Re: Problem with viewing a song

Noguri — Thu, 26 May 2022 17:59:16 GMT

OK.

Problem continues. Here is a screenshot.

Re: Problem with viewing a song

Dian — Wed, 01 Jun 2022 07:17:52 GMT

Hey @Noguri,

Thanks for the reply.

Could you provide the screenshot again, as only a small piece of it is visible?

Did you try the Microsoft Store version of the desktop app?

How did it go with a different internet connection?

Keep us posted,

Cheers!