topic Closing Spotify wakes receiver in Desktop (Windows)

Closing Spotify wakes receiver

motak — Fri, 10 Jun 2022 06:41:20 GMT

Plan

Premium

Country

Device

Yamaha R-N803D

Operating System

Windows 10

My Question or Issue

Shutting down NTB Windows 10 with stopped Spotify starts up receiver which must be put manually to standby again. This is annoying and wasn't happening until few weeks ago.

Re: Closing Spotify wakes receiver

AndresM — Sat, 11 Jun 2022 15:55:17 GMT

Hey @motak,

Thanks for posting on the Community.

Could you tell us if this behavior started after a recent update? Also, we recommend checking if there's any firmware update available for your Yamaha device.

Lastly, send us over the Spotify version installed on your computer and let us know if this happens with another audio streaming service (if possible).

We'll be on the lookout for your reply.

Re: Closing Spotify wakes receiver

motak — Mon, 13 Jun 2022 06:39:57 GMT

It is possible this behavior started after a recent update (I do not update manually).

I have updated Yamaha firmware but the problem remains.

I do not have another Spotify Connect device.

Spotify Windows version: 1.1.87.612.gf8d110e2

Re: Closing Spotify wakes receiver

Dian — Tue, 14 Jun 2022 06:50:22 GMT

Hey @motak,

Thanks for the reply.

Sometimes the firmware updates of external devices and the Spotify app updates can be a little out of phase. Would it be possible for you to perform a factory reset of the receiver to see if the issue is persistent? This way we can narrow down the reasons for the issue.

But this behavior looks like related to the particular device. Could you also contact the manufacturer?

Keep us posted,

Cheers!