topic Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly in Desktop (Windows)

Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

yiannis_pan — Sun, 19 Jun 2022 11:03:56 GMT

Plan

Premium

Country

Greece

Device

Operating System

Windows 10

My Question or Issue

Last 10-15 days Spotify for Windows 1.1.87.612.gf8d110e2 is stopping randomly leaving a ghost of Spotify in notification area.
1.1.87.612.gf8d110e2

I've tried everything I found on Internet (cache, reinstall, uncheck local files) but the problem remains.

Thanks in advance!

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

AndresM — Mon, 20 Jun 2022 20:47:58 GMT

Hey @yiannis_pan,

Thanks for posting on the Community and welcome.

Could you tell us if this happens when logging in with another account.

Additionally, send us over a screenshot of the "ghost" you see in the notification area.

Lastly, we suggest that you uninstall the app once more, then, restart the computer in Windows Safe Mode and reinstall the app. To enter Safe Mode, type "msconfig" into your computer's Search bar > hit enter on System Configuration > select the ‘Boot’ tab > select 'Safe Boot (with networking)'. Afterwards, open the Start menu, input %AppData% in the search bar and press Enter. The folder C:\Users\USERNAME\AppData\Roaming should open (default).

Delete the Spotify folder in there.

Subsequently, switch to \AppData\Local and then "%USERPROFILE%\AppData\Local\Spotify" in order to delete the Spotify folders from there too (if you find them).

Lastly, reinstall Spotify (and restart your computer) from this link.

We'll keep the music down until we hear back from you.

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

yiannis_pan — Tue, 21 Jun 2022 09:13:01 GMT

Thanks for the help. I will give it a try later this evening.

This is what I meant saying "ghost".
The application closes without error message but the icon stays in notification area.

Also sometime I select an artist and when I click to listen to the popular songs, nothing happens. (see attached video)

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

PlayerCalvin — Tue, 21 Jun 2022 12:14:40 GMT

I have the same Problem.

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

Kiril — Wed, 22 Jun 2022 12:48:26 GMT

Hey folks,

Thanks for posting here and all the info submitted.

There is a newer version of the Spotify app that was released recently, so I advise you all here to complete a clean reinstall of the app, as this is more thorough than the normal one and ensures that no cached data will cause interference with the new installation of your app. See if the app will behave normally and as expected afterwards.

Hope this does the trick for you, reach out if you need more help!

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

yiannis_pan — Wed, 22 Jun 2022 16:40:57 GMT

Hi
Can you tell us the version number of the new version and around what date was published?
Thanks

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

yiannis_pan — Thu, 23 Jun 2022 08:59:46 GMT

Hi AndresM

So...

I uninstalled

Spotify for Windows
1.1.87.612.gf8d110e2

and installed this morning

Spotify for Windows
1.1.86.857.g3751ee08

from the link you send me.

So far so good.
I will inform you all for the progress in a week.

Thanks!

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

yiannis_pan — Thu, 23 Jun 2022 17:34:56 GMT

This is most annoying....

As mentioned earlier I installed

Spotify for Windows
1.1.86.857.g3751ee08

and it seems that my problem was solved. Too soon to tell but all day I didn't have any problem during playback.

But...

When I closed for a moment the Desktop Application of Spotify and run it again after a while it auto install, without asking me the latest version 1.88.xxx which is not working. From the first 5'-10' the playback problem appears again.

I've looked into settings to be sure I did not turn up any "auto update" feature but there is nothing.

The application auto update, even the user don't want to.

This is most annoying.

I have a version of the program that seems to work fine but I have to install it again after each application close.

This is by far the worst application ever. And I'm in computer business since '91.

So frustrated... I don't know what to do anymore.

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

Eni — Fri, 24 Jun 2022 20:42:10 GMT

Hey there @yiannis_pan,

Thanks for your reply.

We're sorry that you feel this way, but no worries, we'll keep doing our best to help you.

We can confirm that the current version is 1.1.88. Could you let us know if you've already tried reinstalling the app by following the steps @AndresM sent previously?

On another note, we'd like to know if the issue happens on the web player too or only on the desktop app.

Regarding the updates - It's currently not possible to disable automatic updates. You'll keep getting the prompt to update and restart the Desktop app if there is a newer version available.

Lastly, would you mind trying with a different internet connection to see if that makes the difference?

We'll be on the lookout.

Re: Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

yiannis_pan — Sat, 25 Jun 2022 11:28:56 GMT

Hi Eni.

Thank you very much for your concern.

I've found the awkward way to stop the auto update "feature" through the remove, create and deny permissions to Update folder.

So I can use the 1.1.86 to playback music. This version three days now, seems to work as expected.

I tried the web player (I'm not using it usually) and I didn't experience any problem.

Also on Android there was no error-problem.

Until 1.1.86 all was working fine. Since 1.1.87 the problems begun.

So, in general I think I will keep the old version of the program and see what happens next.

In general I think:

The desktop application should have an auto-update option for user to set on/off as any serious software.
On Spotify site one should be able to download a previous version as a fallback-rollback procedure in case current version is not working as expected. There is NO software without BUGS.