topic Spotify Connect cannot see my Desktop in Desktop (Windows)

Spotify Connect cannot see my Desktop

mehmachine — Sun, 26 Jun 2022 15:36:01 GMT

Plan

Premium

Country

Turkey, TR

Operating System

Windows 10

My Question or Issue

Hi everyone,

I'm trying to change tracks, play/pause on my phone while im listening music on my Desktop app but my phone or pc does not show up on the "Connect to a Device" list.

I tried many things like fresh installation either with Safe Mode on and off, cheking and reauthorizing the firewall stuff and deleting things from the host file and still nothing shows up.

If you know how to fix this please help me, thanks.

My desktop and my phone aren't in sync.

Khaledd — Mon, 27 Jun 2022 09:27:28 GMT

Plan

Premium

Country

Device

(iPhone 11, Desktop)

Operating System

(iOS 15.5, Windows 10)

My Question or Issue

When I woke up today I had errands to run so I used Spotify to play music while driving, everything was normal but when I got back home and got on my pc Spotify wasn't in sync with my phone and the web player. I clean reinstalled Spotify on both my desktop and my phone, changed the password, turned on offline mode on both my devices for 10 minutes, checked my firewall and antivirus, I don't use VPN, my internet isn't restricted and both my devices are up to date. I really don't know what else I can do, help?

Re: Spotify Connect cannot see my Desktop

Taylith — Mon, 27 Jun 2022 12:31:59 GMT

Hello there @mehmachine and @Khaledd

Sorry to hear you're having problems with syncing devices.

If you haven't already could you try these steps

first of all, ensure that your connection isn't being blocked by a firewall or any VPN.
Verify if you're logged into the same accounts on both devices
Try a different network connection
Log out and back in on both devices.
restarting both devices

If none of those help, you should let me know but I'll need some help from you guys.

It'd be real helpful if you could share device info, like OS version and Spotify version of both the desktop and mobile apps.

Take care.