topic Re: [Web Player] Search function not working in Desktop (Windows)

[Web Player] Search function not working

plath — Fri, 28 Jan 2022 16:38:58 GMT

Plan

Premium

Country

Device

Operating System

Windows 10

My Question or Issue

Using two different browsers, the search function on Web Player is not showing any results when I search popular terms of bands or songs that are inputted correctly.

I have logged in and out and used different accounts.

it only doesn't work on Web player. search on my mobile app is fine.

Re: [Web Player] Search function not working

plath — Fri, 28 Jan 2022 16:50:27 GMT

working again now for me. happens intermittently. i was using it yesterday and the search crapped out on me then too.

Re: [Web Player] Search function not working

tobias-174 — Fri, 28 Jan 2022 16:49:30 GMT

Not working for me, too. Also on native Windows app.

Mobile works fine.

Country: DE

Re: [Web Player] Search function not working

Kiril — Sun, 30 Jan 2022 12:03:16 GMT

Hey there folks,

Thanks for reaching out on the Community!

We understand you've experienced intermittent issues using the search function on our web player. As we were not able to replicate the situation, could you both confirm if this situation is still occurring for anyone of you now?

We believe the issue isn't present for @plath anymore, but it' would be useful to share with the Community what helped you resolve the situation in your case 🙂

@tobias-174, please make sure your internet connection is stable (you could also reset your router if in doubt) and also it could be well worthwhile to reset the cache and cookies stored in your preferred browser, to see if this will shake things up for the web player's functionalities.

Hope this helps. Let us know how you get on.

Re: [Web Player] Search function not working

plath — Fri, 11 Mar 2022 11:40:22 GMT

it's not working again, right now

search wasn't working for like 10 mins... fixed now.

Re: [Web Player] Search function not working

Eni — Sat, 12 Mar 2022 17:40:57 GMT

Hey @plath,

Thanks for keeping us in the loop. Give us a shout if it starts misbehaving again; we're always here to help.

Have a good one 🙂

Re: [Web Player] Search function not working

plath — Thu, 30 Jun 2022 23:19:58 GMT

bump. its happening again...

working intermittently for me atm

Re: [Web Player] Search function not working

Yordan — Sat, 02 Jul 2022 06:26:38 GMT

Hi @plath!

Could you try opening the Web Player on another device (your phone would do) to see if you'd get the same behavior there? If possible, try connecting to a different WiFi network or switch to mobile data to see if there's a difference.

Let us know how it goes. Cheers!