topic Several issues when using VPN in Desktop (Windows)

Several issues when using VPN

lettuze — Wed, 06 Jul 2022 14:22:54 GMT

Plan

Premium

Country

Portugal

Device

Operating System

Windows 10

My Question or Issue

I use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Spotify app have risen:

I am unable to play songs from any artist page;
Spotify Connect doesn't work unless I turn off the VPN;
Podcasts don't load;
Liked songs playlist is empty.

Thing I have tried:

Restarting my computer;
Performed a Clean Install of the Spotify App;
Used the Windows Store version of Spotify;
Logged out and in of my account;
Disabled Malware, Ads and Tracking block in the VPN settings;
Added Spotify.exe to the VPN split-tunneling feature;
All device firmware is up to date;
Created a new account and everything works fine even with VPN turned on.

I have been paying for Premium for years now and on the verge of switching to another streaming service since I cannot use a lot of Spotify's features when using a VPN. All other apps work fine, but not Spotify.

Kind regards.

Re: Several issues when using VPN

UnicornDarkly — Wed, 06 Jul 2022 20:10:11 GMT

I'm having the same issue and it started around the same time as well. Interested to see if you'll get any other response than "Spotify doesn't support VPN". Having a VPN is not so uncommon nowadays, they should support them or atleast give a transparent reason why the app suddenly stopped working with them.

Re: Several issues when using VPN

lettuze — Wed, 06 Jul 2022 20:13:44 GMT

Yeah, no idea why Spotify is the ONLY (that I know of) streaming service that does not support VPNs. I can use the Spotify Web App with no problems when connected to my VPN, no idea why the desktop app is any different.