topic Re: Cannot drag songs to top of the queue in Desktop (Windows)

Cannot drag songs to top of the queue

slug_camargo — Mon, 23 May 2022 12:47:04 GMT

Plan

Premium

Country

Uruguay

Device

Operating System

Windows 10

My Question or Issue

I've been unable to drag a song to the top of the queue ever since the Spotify revamp. If I drag the song to the top of the screen, it does not auto scroll. Dragging songs down the queue works, just not up the queue.

This thread includes a GIF clearly illustrating the issue.

As per this thread the issue should've been fixed around December 2021, but it's not. I've tried versions 1.1.74.631, 1.1.78.765, 1.1.84.716 and 1.1.85.895 (the current one at time of writing) and it's still broken in all of them.

Note that I'm talking about THE QUEUE LIST. Dragging upwards does scroll all right in every other playlist.

Re: Cannot drag songs to top of the queue

Eni — Tue, 24 May 2022 17:50:43 GMT

Hey there @slug_camargo,

Thanks for reaching out about this here in the Community.

Could you let us know which troubleshooting steps you've already tried? That way we can avoid any repeating steps.

On another note, could you let us know the exact make/model and Spotify version of your device?

Keep us posted.

Re: Cannot drag songs to top of the queue

slug_camargo — Tue, 24 May 2022 20:17:23 GMT

I did a clean install of the latest version (1.1.85.895) and I tried the web player in Firefox and Chrome, and the bug is present in all of those places, across two different PCs.

I also spoke to a handful of people in these very forums and they're all getting the same bug. I'm guessing you can confirm it by giving the Windows desktop version (or the web player) a try yourself.

I assume not enough people care about this enough to make much of a fuss, but it seems to be a universal issue.

Re: Cannot drag songs to top of the queue

Eni — Wed, 25 May 2022 21:53:09 GMT

Hi @slug_camargo,

Thanks for your reply.

We've passed this info to the right team to be looked into. We'll keep you posted on any updates on the matter here, as soon as there are any.

If you have any questions, the Community is always here for you.

Can't move songs to the top of playlist

43567890 — Mon, 11 Jul 2022 10:02:23 GMT

Plan

Premium

Country

Device

Operating System

Windows 10

My Question or Issues

When I drag a song to the top of the screen, the screen does not scroll up. Because of this, I cannot move my songs up more than one page at a time. I tried both reinstalling and updating Spotify but the issues persist.

The Desktop app doesn't scroll up when dragging songs to the top.

REDARROW101_A5 — Mon, 11 Jul 2022 17:06:19 GMT

My Issue:

Trying to drag the song or multiple songs up the play list and it will not scroll up for manually orginising playlists. This has been fustrating as when I try and drag a song up the playlists will not scroll.

Version:

Spotify for Windows
1.1.89.862.g94554d2

Plan:

Free

Country:

Device:

Operating System:

Windows

Re: Can't move songs to the top of playlist

tmeffort7 — Mon, 11 Jul 2022 17:42:30 GMT

I am having this same issue in the Windows Desktop app today. Please fix.

Cannot move tracks around by dragging and dropping

densik — Mon, 11 Jul 2022 23:30:41 GMT

Plan

Free/Premium

Country

Device

Windows 11 Desktop

My Question or Issue

Using Spotify for Windows 1.1.89.862.g94554d24, Spotify is no longer scrolling up when you drag and drop track(s) to the upper portion/limit of the playlist display to be able to move songs to the top/middle/other non-visible portion of the playlist. For some reason the bottom edge is still working and gets you scrolling down wards when you drag selected songs to the bottom edge. Just the top edge is malfunctioning.

Re: Cannot move tracks around by dragging and dropping

densik — Mon, 11 Jul 2022 23:32:08 GMT

Sorry duplicate of:

The Desktop app doesn't scroll up when dragging so... - The Spotify Community

You may delete

Re: The Desktop app doesn't scroll up when dragging songs to the top.

densik — Tue, 12 Jul 2022 00:34:42 GMT

Occurring for me too. I found a spot (circled in green, next to the profile menu) where you can drag and drop and get it to scroll..but the scroll rate is very very slow lol

Re: Can't move songs to the top of playlist

Alex — Tue, 12 Jul 2022 06:36:53 GMT

Hi folks,

Thanks for sharing this extensive description with us.

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling. If that doesn't help, let us know if this is happening only with specific playlists or any playlist at all.

Keep us posted on how you get on with this.

Cheers.

Re: Can't move songs to the top of playlist

slug_camargo — Tue, 12 Jul 2022 11:12:19 GMT

I'm sorry, you're making a mess of things. This topic was about A BUG IN THE QUEUE LIST. Now you're merging a bunch of other threads (because I guess now it's also happening in other playlists), and you're rolling back to giving generic housekeeping advice.

It's a bug.

We've already been through this.

There is no clean reinstall, no cache flushing, no trying different versions.

It's a bug in the program.

I happens in the desktop and web versions.

This matter is not only not moving forward, it's actively going backwards.

Re: Cannot drag songs to top of the queue

Yordan — Fri, 15 Jul 2022 08:02:22 GMT

Hey everyone,

Our tech folks have made some changes backstage, so this should now be fixed - just make sure you're running the latest version of Spotify.

You can move the track's position up both in the queue and in playlists by dragging it and hovering over the arrow keys < > in the top left corner.

Alternatively, you can cut the track by pressing Ctrl + X (Cmd + X for Mac users), then navigate to track above the desired position using the Up and Down arrow keys and paste it there. This, however, is only possible playlists - cutting a track from the queue would cause it to be removed directly.

Cheers!

Re: Cannot drag songs to top of the queue

robertkiirkland — Tue, 12 Jul 2022 16:09:25 GMT

im still having this issue.

Re: Cannot drag songs to top of the queue

densik — Tue, 12 Jul 2022 17:41:40 GMT

slug_camargo is right you're making a mess...I couldn't even find this thread because everything that existed yesterday is now gone.

Yordan it is NOT fixed for playlists!

Today I noticed it can only scroll up when hovering within the user profile button/drop down, but no where else on the screen...

Re: Cannot drag songs to top of the queue

RobChapman — Tue, 12 Jul 2022 17:55:50 GMT

I am having this same problem which makes it impossible to manually arrange large playlists. For me this first appeared July 11, 2022.

Re: Cannot drag songs to top of the queue

slug_camargo — Tue, 12 Jul 2022 18:38:56 GMT

I just tested the web version and dragging upwards works for playslists and queue, which is great.

You can't drag downwards, however; so I guess we're halfway there. I'm pretty sure dragging downwards used to work just a few days ago, so I don't even know what's going on here.

As much as I was expecting this fix, I'm frankly gonna hold off on updating the desktop version for now. If this thread is anything to go by, the thing looks undercooked to say the least.

You guys really need to get better at testing fixes and features. We're paying customers, you can't possibly expect us to be your QA department.

Re: Cannot drag songs to top of the queue

SteveG700 — Tue, 12 Jul 2022 19:28:52 GMT

While this problem was addressed for a time, it is now back.
The thread referencing this problem has been locked so it is not possible to reply there.

Version info:

Spotify for Windows
1.1.89.862.g94554d24

Can't move songs up on playlists

warllamaboy — Tue, 12 Jul 2022 21:47:35 GMT

Plan

Free

Country

USA

Device

Operating System

Windows 10

My Question or Issue

When I take a song and try to move it up my playlist, it does not scroll. It does scroll, however, for moving songs down. I saw someone ask this question already, but it said that this problem was fixed (around a year ago).

Re: Cannot drag songs to top of the queue

densik — Wed, 13 Jul 2022 00:35:28 GMT

Still not working for me. Using the Windows app I can only drag and get the page to start scrolling if I move my mouse to the top edge of the profile menu only... Scrolling down still works fine for me.

Using

Spotify for Windows
1.1.89.862.g94554d24