topic Re: Spotify keeps on crashing in Desktop (Windows)

Spotify keeps on crashing

Undiscover — Sun, 24 Apr 2022 07:54:03 GMT

Sometimes it opens for a second then crahses multiple times but then other time it opens play stays open for a couple of minutes then crashes. I've tried many solutions and I checked debug and it gave me the message saying [0424/004703.811:WARNING:task_impl.cc(31)] No task runner for threadId 0

Re: Spotify keeps on crashing

AndresM — Sat, 30 Apr 2022 15:55:54 GMT

Hi @Undiscover,

Thanks for posting in the Community.

Could you send us the make/model, OS version and Spotify version installed on your device? Also, let us know if the issue started after a recent OS/software update.

Lastly, tell us if this happens with the web player.

We'll be looking for your reply.

Re: Spotify keeps on crashing

Undiscover — Sun, 01 May 2022 08:07:38 GMT

I use Windows 11, Spotify for Windows 1.1.84.716.gc5f8b819, The issue has been happening for a couple of months and Im not sure what started it or what is causing the malfunction.

It does not happen with the web player or mobile player. I've tried many solutions.

Re: Spotify keeps on crashing

Vasil — Mon, 02 May 2022 08:29:59 GMT

Hey @Undiscover,

Thanks for the update!

Could you try performing a clean reinstall of the app :?
Only make sure to download it from the MS App Store, instead of from our website, if it was initially downloaded from the website.

Let us know how it goes.
We'll be on the lookout for your response!

Re: Spotify keeps on crashing

Undiscover — Thu, 05 May 2022 21:32:36 GMT

I've tried all the steps for a clean restart and downloaded it from the microsoft store and nothing seemed to fix the problem Im having with crashing when I log into my account.

Re: Spotify keeps on crashing

hackerock — Fri, 06 May 2022 09:47:12 GMT

I have that same problem with two different computers...

Re: Spotify keeps on crashing

Vasil — Sat, 07 May 2022 10:14:58 GMT

Hey folks!

Thank you for keeping us posted.
Would you mind checking with support if everything is in order with your offline cache on Spotify's end?

If support cannot help you further with this, do let us know.
In any case, we'll be on the lookout for your responses.
Many thanks & cheers!

@hackerock
@Undiscover

Re: Spotify keeps on crashing

Undiscover — Thu, 02 Jun 2022 07:05:17 GMT

I checked with the support and nothing was able to fix it

Re: Spotify keeps on crashing

Jeremy — Fri, 03 Jun 2022 07:14:46 GMT

Hi @Undiscover,

Thank you for your reply. Let's continue to seek why might be causing this together?

you try clearing the files in this location:

C:\Users\*USERNAME*\AppData\Local\Spotify\Data

If that doesn't do the trick, can you perform a clean reinstall of the app again while in Windows Safe mode? This will allow you access to some files which are sometimes not accessible.

If the issue persists, can you make sure that Spotify is added as an exception to all Firewall and Antivirus apps?

Let us know how it goes.

Have a great Friday and start of your weekend 🙂

Re: Spotify keeps on crashing

0XelfoX0 — Sat, 16 Jul 2022 12:44:30 GMT

Hi, I have the same problem, in the debug log I find "No task runner for threadId 0". If I try to start Spotify with the computer connection disabled it starts regularly, if I try to start it with the direct connection to a playlist it starts normally, but crashes when I click on the home, the problem therefore seems to be related to the home.

Re: Spotify keeps on crashing

Alex — Sun, 17 Jul 2022 14:51:03 GMT

Hey there @0XelfoX0,

Thanks for your post.

Does the app crash if you click on any other menu/ button or is it only the 'Home button'.

Looking forward to your reply.

Re: Spotify keeps on crashing

0XelfoX0 — Wed, 20 Jul 2022 08:41:33 GMT

Only the home button and if i open spotify from direct link which open home.

if i try to open with Windows direct link to playlist no problem found.

Re: Spotify keeps on crashing

Dian — Thu, 21 Jul 2022 09:09:08 GMT

Hey @0XelfoX0,

Thanks for posting in the Community and the troubleshooting you've already tried.

Would it be possible for you to prepare screen recordings on how the app crashes when you follow a link to the home page and how the app doesn't crash when you open a direct link to a playlist?

We'd also need the Spotify version you're using.

Keep us posted,

Cheers!

Re: Spotify keeps on crashing

hackerock — Fri, 12 Aug 2022 10:43:49 GMT

I've been trying all the possible solutions:

Delete the files on the folderC:\Users\*USERNAME*\AppData\Local\Spotify\Data
Uninstall and try a clean install
Run Windows on Safe mode
Try in different computers

Spotify desktop keeps crashing... the only solution for me at the moment is to use the Web player (https://open.spotify.com/)

Re: Spotify keeps on crashing

0XelfoX0 — Fri, 12 Aug 2022 22:25:03 GMT

i solve my problem in brutal mode ...

uninstall spotify

open regedit and delete all key/value related

re-install spotify

works like a charm