topic Re: Tooltip duplicated in Desktop (Windows)

Tooltip duplicated

aamp91 — Wed, 28 Sep 2022 08:31:55 GMT

Plan

Premium

Country

Czechia (CZ)

Device

Operating System

10 21H1

Issue (minor)

New UI layout - when I hover on my profile, tooltip is duplicated. First shows the ui styled, second windows default styled tooltip.

Re: Tooltip duplicated

Alex — Thu, 29 Sep 2022 10:57:32 GMT

Hey there @aamp91,

Thanks for the post.

Can you please share a screenshot of how things look on your end and include your Device OS and current Spotify version. We'll investigate this further.

Cheers.

Re: Tooltip duplicated

aamp91 — Thu, 29 Sep 2022 18:44:59 GMT

On screenshot tooltips are not visible, photo from mobile hopefully will be OK.

Edice Windows 10 Pro
Verze 21H1
Datum instalace ‎10.‎11.‎2020
Build operačního systému 19043.2006
Výkon Windows Feature Experience Pack 120.2212.4180.0

Spotify pro Windows
1.1.94.874.g837ef43a

The same windows tooltip shows on album hover when I am on interpret page. It seems you use multiple tooltips solutions (probably sometimes use javascript and sometimes OS tooltip).

Re: Tooltip duplicated

OscarDC — Fri, 30 Sep 2022 18:54:12 GMT

Hey @aamp91,

Thank you for keeping in contact and for the info shared.

This issue could be related to some damaged cache stored on your device from previous updates. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, would you mind checking it on the Web Player to see if it makes any difference? This will give us a better look at the issue.

We'll be on the lookout.