topic Re: I have a Microsoft Reward code that doesn't work. How do I fix this? in Desktop (Windows)

I have a Microsoft Reward code that doesn't work. How do I fix this?

Classic13 — Tue, 11 Oct 2022 19:37:36 GMT

I have been struggling with this code for hours and I still haven't managed to get this code to work.

Re: I have a Microsoft Reward code that doesn't work. How do I fix this?

Vasil — Thu, 13 Oct 2022 07:46:47 GMT

Hello there @Classic13,

Would you mind following the steps below from an Incognito browser session?
Let us know if & where the error appears and we'll have a further look 🙂

Go to https://spotify.com/ppt/microsoftrewards
Click START FREE TRIAL
Log in or sign up for Spotify
Enter the code given by Microsoft
Click again START FREE TRIAL to redeem your code

Thanks!

Re: I have a Microsoft Reward code that doesn't work. How do I fix this?

Classic13 — Mon, 17 Oct 2022 04:36:16 GMT

I did everything you told me to do, but after I did the 5th step, it relocated me to an area where I'm REQUIRED to pay to get Premium. I still appreciate your help.

Re: I have a Microsoft Reward code that doesn't work. How do I fix this?

Dian — Tue, 18 Oct 2022 06:06:33 GMT

Hey @Classic13,

Thanks for the reply.

If you've used Premium before, you won't be able to activate the mentioned offer. Free trials are only for new users. Is that the case on your end?

Keep us posted,

Cheers!

Re: I have a Microsoft Reward code that doesn't work. How do I fix this?

Classic13 — Wed, 19 Oct 2022 02:00:48 GMT

Do you mean new to Premium or new to Spotify? I haven't tried Premium, but I've almost been listening with Spotify for 10 months.

Re: I have a Microsoft Reward code that doesn't work. How do I fix this?

Dian — Thu, 20 Oct 2022 06:30:50 GMT

Hey @Classic13,

Thanks for the reply.

Currently there is a short maintenance on the trial activation process. Could you try a little bit later again?

Hope this clears things a bit,

Cheers!

Re: I have a Microsoft Reward code that doesn't work. How do I fix this?

Classic13 — Mon, 24 Oct 2022 05:55:50 GMT

Alright. I'll pause on this thing until you say so. Glad there's something wrong with the activation process and not anything else.