topic Re: Bad image issue in Desktop (Windows)

Bad image issue

thedesertedfox — Thu, 24 Nov 2022 15:24:37 GMT

Plan

Free/Premium

Country

Device

Operating System

Windows 11 Pro

My Question or Issue

Cant install Spotify, tried deleting and reinstalling from both app store and as a program but still this issue persists. I need help. Thanks

Re: Bad image issue

Kiril — Sat, 26 Nov 2022 15:58:51 GMT

Hi there,

Can you try deleting all Spotify files present using the steps for Windows listed here? Then, when installing Spotify again, try using the .exe file from our site and run it as an administrator (you can find the option for that by right clicking on the file).

Hope this helps.

Re: Bad image issue

thedesertedfox — Wed, 30 Nov 2022 03:01:51 GMT

Still unable to find a solution, i have deleted all files but still the
issue persists.

Re: Bad image issue

Lyubka — Thu, 01 Dec 2022 09:34:00 GMT

Hey @thedesertedfox,

Thanks for getting back to us!

Do you experience the same behavior when you open the Web Player?

It's also a good idea to check for any pending updates on your PC and browser.

In case you're still unable to install the app, we'd suggest to reach out to Microsoft as this error is not common and it seems to be caused by the operational system that you use rather than the app.

Hope this helps,

Cheers!

Re: Bad image issue

thedesertedfox — Sun, 04 Dec 2022 13:30:07 GMT

Hey,

No I didnt have any issue with using the web player, it worked just fine.

However, updating my PC yesterday seemed to fix this whole problem, Spotify now works just fine. Thank you all for the help, you guys have been amazing!

Happy holidays,

Thanks again,

Rhys

Re: Bad image issue

Alex — Mon, 05 Dec 2022 13:42:43 GMT

Hey there @thedesertedfox,

Thanks for the post.

Glad to hear that everything is working fine for you again 🙂

Cheers.