topic Re: desktop app not loading in Desktop (Windows)

desktop app not loading

red_fury617 — Wed, 04 Jan 2023 18:47:57 GMT

For months now I have not been able to launch the desktop app. Using a Dell laptop with Windows 10 Version 21H2, all updates installed. When I launch the app it flashes a few times and then closes. I have uninstalled/reinstalled twice, logged out/in more times than I can count, cleared cookies and caches. Not sure what else to try.

When I play in the browser my Home screen doesn't load (but I can play music through search and Your Library menus.

I have a premium Duo plan.

Re: desktop app not loading

kaworu_bloodpaw — Wed, 04 Jan 2023 18:53:06 GMT

What version of Spotify are you using? The x64 from Spotify's download page or the MS Store version?

Re: desktop app not loading

red_fury617 — Wed, 04 Jan 2023 19:49:09 GMT

Thank you for the response!

I had the MS Store version. Just uninstalled and installed direct from Spotify's download page. Same problem persists.

Re: desktop app not loading

red_fury617 — Wed, 04 Jan 2023 22:34:31 GMT

Thanks for the response. I've tried both.

Re: desktop app not loading

Eni — Thu, 05 Jan 2023 23:32:53 GMT

Hey @red_fury617,

Thanks for your reply.

We suggest that you check your firewall and make sure Spotify is set as an exception.

If the issue persists, we'd recommend disabling any antivirus or ad-blocking software, and turning off any VPNs if in use.

Let us know how it goes.