topic Re: Web Player stops at 9 seconds in Desktop (Windows)

Web Player stops at 9 seconds

mikegonzalez2k — Tue, 01 Jun 2021 03:24:45 GMT

Plan

Premium Family Plan

Country

USA

Device

ROG-STRIX-GL531GT

Operating System

Windows 10 Home 21H1
OS Build
19043.985

Browsers
Firefox 88.0.1 (64-bit)
Chrome Version 90.0.4430.212 (Official Build) (64-bit)

When using the Spotify Web Player to play a Playlist, the Player stops at 9 seconds.
This only seems to occur in Firefox... Chrome, Opera, and IE all work with no issues.

All Firefox Extensions have been temporarily disabled.
The Browser cache has been cleared.

One thing to note, the icon on the far left of the song appears as an equilizer which I believe indicates it's receiving audio data. This may be an issue with the web player keeping the audio portion of the stream active. The data stream looks to be receiving. The connect is never severed which suggest the service is still running on a background thread.

I will check on wireshark and try to confirm the stream is still receiving data.

Another weird behavior is how the item is selected from the ListView.
When you click on a row to select a song it selects the wrong song.
There appears to be some mismatch with how the onClick functionality works.

In Android we would check how the adapter is interacting with the RecyclerView, not sure how this works on a web version but you may want to look at ArrayList offset being selected and which item is chosen.

Re: Web Player stops at 9 seconds

Jeremy — Wed, 02 Jun 2021 06:40:08 GMT

Hi there @mikegonzalez2k,

Thank you for reaching out to the Community.

Can you try with a different internet connection to see if the issue persist?

If that doesn't do the trick, can you try with an incognito/private window?

Also, can you let us know if the same issue occurs if you're using the desktop version?

We'll keep an eye out for your reply.

Take care!

Re: Web Player stops at 9 seconds

Kai_Jazzke — Sat, 28 Jan 2023 12:31:44 GMT

Have a look into the active devices. I just registered Spotify and got 3 devices in the list, even though I only got it open on my PC. Cycling through the (virtual) devices, I find an option that's working.
Maybe it helps you,
I'm disappointed by Spotify

Re: Web Player stops at 9 seconds

Joan — Sun, 29 Jan 2023 12:53:40 GMT

Hi @Kai_Jazzke,

Thanks for the info. Could you please send us a video showcasing this behaviour? That would help us a lot in investigating this.

Thanks in advance.