topic Re: Is this normal? Spotify web down on desktop PC in Desktop (Windows)

Is this normal? Spotify web down on desktop PC

WooYoungWoo — Sun, 07 May 2023 18:09:55 GMT

Plan

Free

Country

Italy

Device

(AMD Desktop PC 2021)

Operating System

(Windows 11 pro)

My Question or Issue

Spotify web down on desktop PC, different browsers down too, App not working too. Account works on different PC or smartphone

Re: Is this normal? Spotify web down on desktop PC

Dian — Tue, 09 May 2023 06:18:37 GMT

Hey @WooYoungWoo,

Thanks for posting in the Community.

If your account works on a different device, then the issue is most probably related to the device the app is not working on.

Could you try reinstalling the app as described here? How did that go?

It's also important to try a different internet connection, e.g. a hot spot from a mobile device.

Let us know how that went,

Cheers!

Re: Is this normal? Spotify web down on desktop PC

WooYoungWoo — Tue, 09 May 2023 19:35:39 GMT

Tried. Didn't work. Every folder is deleted, could it be a problem of yours guys? My laptop works

Re: Is this normal? Spotify web down on desktop PC

Eni — Wed, 10 May 2023 23:42:13 GMT

Hi @WooYoungWoo,

Thanks for getting back to us and letting us know.

Just to confirm, have you tried with a different internet connection? If you haven't, you can try creating a hotspot on your phone and using that.

If the issue persists, we suggest that you remove your host files. You can find the steps here to find out how.

Keep us posted on how it goes.

Re: Is this normal? Spotify web down on desktop PC

WooYoungWoo — Fri, 12 May 2023 18:51:04 GMT

I have tried a different Internet, not working.
So i went to try and follow the steps, i found the file and when i deleted a list of links and saved, it said i don't have the authorization to access the "hosts" file in system32. Then i also tried to force the authorization by changing everything to administrators and Complete Control, It worked! Thanks

Re: Is this normal? Spotify web down on desktop PC

OscarDC — Sat, 13 May 2023 19:01:56 GMT

Hey @WooYoungWoo,

Thank you for keeping in contact.

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you.

In case you need anything else, remember that we're just a post away 🙂

Cheers!