topic Re: Player stops when ads should be playing in Desktop (Windows)

Player stops when ads should be playing

shopNoosa — Thu, 27 Apr 2023 03:32:30 GMT

Every time an ad is queued the player stops. Only thing that makes it go again is pressing pause then play.
Have logged in and out, reinstalled app on desktop. Nothing is changed, same problem remains.

Re: Player stops when ads should be playing

MihailY — Fri, 28 Apr 2023 09:12:34 GMT

Hey,

Thanks for reaching out and kudos for the troubleshooting you've tried so far.

As a next step, can you please check your hosts file? Here's a guide for Windows/Mac.

Also, see if the issue persists when using a different internet connection (preferably by a different provider).

Looking forward to your reply.

Re: Player stops when ads should be playing

shopNoosa — Fri, 05 May 2023 00:37:33 GMT

None of this has made any changes. I've reinstalled Spotify, done the hosts file, still gets jammed up when it goes to play an ad.
Nothing is there.
Windows 10
Spotify for Windows
1.2.10.760.g52970952

??

Re: Player stops when ads should be playing

Dian — Sat, 06 May 2023 07:10:56 GMT

Hey @shopNoosa,

Thanks for the reply.

Are you by any chance using an add blocker? Does the same issue occur on a different desktop device?

Keep us posted,

Cheers!

Re: Player stops when ads should be playing

shopNoosa — Tue, 09 May 2023 22:39:32 GMT

Yes, it did occur on another device.

I solved the problem. I am using a SONOS s1 speaker, I deleted Spotify as a service in the SOnos Controller App, reinstalled Sonos, setup the Spotify service from scratch, and problem was solved.

My suspicion is this started when I used a different Spotify account on the same Speaker as another account usually gets used on. This created a conflict that. That is my suspicion as this is when the problem started.

Hope that might help others.

Re: Player stops when ads should be playing

shopNoosa — Tue, 09 May 2023 23:07:25 GMT

Nope, worked for a couple of ads, then ads have stopped playing again. No Mutify, nothing like that. No ad blocker, just Spotify through Sonos. Can't get this working.

Re: Player stops when ads should be playing

shopNoosa — Thu, 11 May 2023 03:09:38 GMT

Called Sonos Support, seems there's a developer level problem between the two services.

Stramngely though, mine has started working an hour after the phone call to Sonos. Not all ads, but I just had two play through with no issue, fingers crossed this is done????

Why do Playback stops in commercial.

Tue, 18 Jul 2023 14:09:23 GMT

Playback stops during commersial. Very inconsistant, approximate every third time. Time at left side of timerbar continues to tick. ( seems to go on forever. More then 15 min atleast.) Time at right side of timebar shows duration of example 0:30.
Playback contiues again after restart of playlist. But same issue occurs at next commercial again.