Randomly got logged off

yaquyphdwrto0erjguid — Fri, 19 May 2023 09:06:30 GMT

I have an random issue

I wanted to log in today, but it did not work even tho my password was correct, so I had to make a new password. Spotify worked for 2 hours after I got the new password, however I was gone to the kitchen to grab food and when I came back like 5 minutes after, Spotify just randomly logged me off and I had to log back in

Is this normal? I mean I fear that I might get logged off a lot more often now than I even want to cause normaly I never logg myself off of Spotify

Re: Randomly got logged off

Lyubka — Thu, 25 May 2023 07:10:16 GMT

Hey @yaquyphdwrto0erjguid,

Thank you for reaching out here in the Community.

If you've come across unexpected activity on your Spotify, it'd be good to make sure no one is accessing your account in an unauthorized way.

If you think someone’s gained access to your account - head here and see what steps you'd need to take. If that's the case - to prevent this from happening in the future, there are many measures you can take to protect your account (such as resetting your password every few months and not using passwords you have used on other sites). There is also a great guide here with some more tips for securing your account.

Hope you'll find this useful. Let us know how things work out.

topic Randomly got logged off in Desktop (Windows)

Randomly got logged off

Re: Randomly got logged off