topic Re: Bug Report - Incorrect Time in Desktop (Windows)

Bug Report - Incorrect Time

ItsLeon15 — Sun, 21 May 2023 23:39:37 GMT

Plan

Premium

Country

United Kingdom

Device

Windows 11

My Question or Issue

The "Played" time is in the future, the current time on the device is synchronized/correct. I've tried restarting Spotify but the issue still happens.

Re: Bug Report - Incorrect Time

MihailY — Tue, 23 May 2023 06:46:31 GMT

Hey @ItsLeon15,

Thanks for reaching out.

As a first step, can you please let us know the following:

Your exact OS version, and Spotify version.
Does the issue persist on other devices using your account or on your device using a different account?

Please try clean reinstalling the app and see if the issue persists.

Keep us posted.

Re: Bug Report - Incorrect Time

ItsLeon15 — Fri, 26 May 2023 01:02:58 GMT

Hello @MihailY,

I've tried a clean install but that did not work, I haven't tried a different device as I don't have another laptop, the version info is below. I've checked today and it says "in 1 week" instead of "in 2 weeks" which may mean it's not a visual bug?

Spotify for Windows
1.2.9.743.g85d9593d

Edition Windows 11 Education Insider Preview
Version 22H2
Installed on ‎5/‎2/‎2023
OS build 25346.1001
Experience Windows Feature Experience Pack 1000.25346.1001.0

Re: Bug Report - Incorrect Time

Yordan — Sat, 27 May 2023 06:34:22 GMT

Thanks for the info @ItsLeon15!

It's worth checking if the Web Player would show the updated info. Could you try logging in there to see if everything looks good?

If it does, I'd recommend clearing the desktop app's cache by deleting the prefs file from the installation folder, which stores info about the currently logged in account:

Locate the Spotify installation folder by opening Task Manager and switch to the Details tab, then find a Spotify.exe process and right-click it > Open file location.
There you'll find a file called prefs. Simply delete it.
While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
Restart the Spotify app.

In case the issue persists, try reinstalling Spotify from a different source: if you downloaded the current version from the Microsoft Store, try the one from our website instead, and vice versa.

Keep us posted on this. Cheers!

Re: Bug Report - Incorrect Time

ItsLeon15 — Sun, 28 May 2023 17:47:13 GMT

Yep the Web version is working as normal 🙂

Re: Bug Report - Incorrect Time

OscarDC — Mon, 29 May 2023 18:46:52 GMT

Hey @ItsLeon15,

Thank you for keeping in contact.

To continue investigating this issue, it would be great if you could have someone log in with their account on your device, such as a friend or a family member, to see if the issue persists. This will help us understand if it could be account-related or not.

Also, would you mind confirming if you've tried installing the app from a different source and deleting the "prefs" as mentioned previously by @Yordan?

We'll be on the lookout.