topic Re: mouse cursor issue in Desktop (Windows)

mouse cursor issue

Klepto2005 — Wed, 07 Jun 2023 18:34:19 GMT

Plan

Premium

Country

Denmark

Device

Custom built

Operating System

Windows 10

My Question or Issue

whenever i have spotify as my main window, the cursor flickers in place and cannot be moved, i cannot play songs or touch any buttons on the computer until i alt tab out of spotify.

see file attatched 🙂

Re: mouse cursor issue

OscarDC — Thu, 08 Jun 2023 21:16:32 GMT

Hey @Klepto2005,

Thank you for reaching out to the Community and welcome.

This type of issue is commonly related to some damaged cache stored on your device from previous versions. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, would you mind checking if changing the window size (full-screen/windowed) makes any difference?

Lastly, open your app settings and check the option "Enable hardware acceleration". If it's toggled on, turn it off (and vice versa) and restart your device to see if it makes any difference.

Hope this helps. Let us know how it works.