Cannot use Web player and the app

Zenith27 — Sat, 08 Jul 2023 22:15:48 GMT

Plan

Free

Country

Cambodia

Device

Operating System

Window 10

My Question or Issue

My Spotify on my PC does not work anymore and I don't know why. I can login but I can't load the web player or the app. But I can use it normally on my phone. I tried every possible way such as reinstall the app, Flush DNS, using a different account, change internet connection. But when I turn on VPN the web player works normally. So I want to find out a way to fix this.

Re: Cannot use Web player and the app

MihailY — Wed, 12 Jul 2023 16:14:18 GMT

Hey @Zenith27,

Thanks for reaching out and kudos for the troubleshooting you've tried so far.

As a next step, can you please check your hosts file using this guide? Also, please let us know if the desktop app works with the VPN as well.

Keep us posted.

topic Cannot use Web player and the app in Desktop (Windows)

Cannot use Web player and the app

Re: Cannot use Web player and the app