topic Re: Spotify doesn't work on my computer in Desktop (Windows)

Spotify doesn't work on my computer

Thu, 28 Sep 2023 06:24:10 GMT

Hi,
I have an annoying and ongoing issue.
I have a Premium Spotify account. My account works fine on my iPhone.
But since June, there is no way to have it work on my computer (Win10, up-to-date) any more. I used the free version for years, and when I decided to go premium it just stopped working!
I keep getting errors, such as the app opening, a song starting then crashes after 10 seconds ; or the app failing to retrieve my playlists from my account ; or the app just not opening. The web player simply won't open, no matter what browser I'm using, I keep getting an error message stating an error occurred and I need to reload the page, but the error keeps showing.
Any idea would be great. Thx.

Re: Spotify doesn't work on my computer

Eni — Mon, 02 Oct 2023 16:41:55 GMT

Hey there,

Thanks for getting in touch about this here in the Community.

First up, we suggest that you check your firewall and make sure Spotify is set as an exception. Additionally, disable any antivirus or ad-blocking software, and turn off any VPNs if in use.

If this doesn't do the trick, would you mind giving a different internet connection a go to see if that makes the difference?

Let us know how it goes.