topic Re: My Windows 10 Desktop version stopped working in Desktop (Windows)

My Windows 10 Desktop version stopped working

25973246 — Tue, 17 Oct 2023 11:44:56 GMT

Plan

Premium

Country

Device

Desktop

Operating System

Windows 10

My Question or Issue

My desktop app stopped working. I uninstalled it and tried to reinstall. When I click on the SpotifySetup.exe installation file, I get the message that Spotify is already installed but when I ask to open it nothing happens.
I checked in my settings (Add & Remove programmes) and Spotify does not exist there. What else can I do?

Re: My Windows 10 Desktop version stopped working

Joan — Wed, 18 Oct 2023 13:45:27 GMT

Hi @25973246,

Thanks for reaching out. Usually this is caused by the Windows Store version being already installed. See if it shows up in the Start menu search and open the Microsoft Store to see if it's installed.

Hope this helps.

Re: My Windows 10 Desktop version stopped working

25973246 — Thu, 19 Oct 2023 10:31:42 GMT

Thanks, Joan.

The Microsoft Store suggestion worked!

Nitzan