topic Re: Spotify Not Syncing Profile Data in Desktop (Windows)

Spotify Not Syncing Profile Data

LateFilms — Wed, 08 Nov 2023 17:34:12 GMT

Plan

Premium Student

Country

United States

Device

HP Envy x360

Operating System

Windows 11

My Question or Issue

I'm having issues using Spotify on my laptop. I reinstalled the app yesterday and to my surprise, none of my data had synced. (I think there's multiple issues happening here) While on the desktop app, if I tried to go to the profile section it says "Couldn't find that page" I tried searching the forums for hours yesterday with no luck on finding my issue. I've tried the sign out and sign in method on multiple devices/the offline mode/ect. Everything else seems to sync just fine besides my laptop, I'm not sure what to do.

Re: Spotify Not Syncing Profile Data

LateFilms — Wed, 08 Nov 2023 17:38:33 GMT

To provide images to further help someone with understanding, they'll be down below.

Re: Spotify Not Syncing Profile Data

Joan — Thu, 09 Nov 2023 14:36:19 GMT

Hi @LateFilms,

Thanks for reaching out. If you open the webplayer on the same laptop, does it sync up properly and work? Does it act the same across multiple networks? Consider also checking the firewall and antivirus settings to make sure Spotify has proper network access.

Let us know how it goes.

Re: Spotify Not Syncing Profile Data

LateFilms — Sat, 11 Nov 2023 23:38:37 GMT

Hey there, so I've tried web-player(which is the third screenshot I posted) on different networks with no luck, and the firewall settings also didn't end up changing anything.

Re: Spotify Not Syncing Profile Data

AlejaR — Sun, 12 Nov 2023 12:38:16 GMT

Hey @LateFilms,

Thanks for your reply.

In this case, you can also try cleaning up your hosts file. To do it, you can follow the steps in this article. If this behavior persists after that, would you mind sharing with us the Spotify version you're running on your computer?

As a next step, would you mind trying running the app in Safe Mode or Safe Mode with Networking to rule out any issues with your default Windows settings and basic device drivers? Give it a try and let us know how it goes.

Lastly and just to confirm, do you use a VPN? If yes, try switching it off to check if you notice any difference.

Keep us in the loop!

Re: Spotify Not Syncing Profile Data

LateFilms — Sun, 12 Nov 2023 20:36:47 GMT

I'll be typing this reply as I'm working through these steps to provide the most information I can provide.

I opened the web player on an incognito tab(without signing in) and that allowed the player to actually load up, but once I signed in it gave me the same error as posted above, I'm now about to clear my host files. After clearing any files in relation to what was sited on that page it still hasn't worked. I'm not sure if I'm just missing something there or not.

I restarted my PC in safe-mode and tried to boot up the app and it lead to the same result.
In regards to what version I'm on, I'm not quite sure which but I know it's the most recent version on Microsoft Store. I have also tried downloading directly from Spotify's website (which made no difference).

When I tried deleting Spotify from my computer before starting this forum I noticed there was still some folders left behind that I didn't have access to nor could I delete (I'm the administrator on my system), it said it was an "Update" folder but it seemed weird to me that it was being left behind. Do you think this could be causing the problems?

Re: Spotify Not Syncing Profile Data

Joan — Tue, 14 Nov 2023 15:03:48 GMT

Hi @LateFilms,

Thanks for the reply.

Based on all the troubleshooting performed and because you mentioned in the beginning that it works on other devices, we believe the root cause is related to that specific laptop. Perhaps some antivirus or other security setting is blocking access, a VPN is a possibility too as mentioned by @AlejaR. We would recommend you look through the programs on the laptop itself for possible causes and if nothing else works, perhaps you can reach out to Microsoft support so they can investigate this further.

Let us know if there is anything else we can do for you.