Windows App unusable

duncannutter-us — Sun, 26 Nov 2023 21:50:09 GMT

Plan

Premium

Country US

Device

PC - windows 10

My Question or Issue

For several days now when i open the app it takes minutes to load, that aside once it does load several things are happening that have never happened in years. The playback selection is defaulting to browsers that i dont use, or to sources that i honestly dont even recognize. Once i chage that to This Computer the playback source works. The worst part is that after i start an individual song, or play list, or anything does not matter what - after about 10 seconds it will change to a completely new song that I dont recognize. I have reinstalled, i have restarted, I literally cannot listen to music on the windows app. Don't even get me started on the browser versoin that hasnt loaded properly for me in years on any browser

Re: Windows App unusable

MihailY — Tue, 28 Nov 2023 10:12:33 GMT

Hey @duncannutter-us,

Thanks for reaching out.

Judging by your description of the issue, it sounds like your account has been compromised, so we'd suggest following the steps in this guide to secure it.

Let us know if this helps and please give us a more detailed description of your issues with the web player so we can try to help out with this as well.

Cheers,

topic Windows App unusable in Desktop (Windows)

Windows App unusable

Re: Windows App unusable