topic 'Something went wrong' password reset in Desktop (Windows)

'Something went wrong' password reset

3956ray — Mon, 27 Nov 2023 09:18:44 GMT

Plan

Free

Country

China

Device

Thinkpad

Operating System

Win11

My Question or Issue

I tried to reset my password. When I went to the reset website and input the password well. I click the button and it feedback "Oops! Something went wrong, please try again.". I have no idea for this situation. I have tried Edge and Chrome, but it didn't work.

(I use VPN and I reset password successful before.)

Re: 'Something went wrong' password reset

livjes — Tue, 28 Nov 2023 00:12:23 GMT

I just spent an hour with a support guy. He did everything he could I guess. No solution, said it's an ongoing issue. So I came to this forum to see what's the status on it. Found out people are complaining they cannot reuse passwords. I would swear I haven't used all of the passwords I tried, but they might have been similar and it could be an issue as well. Try generating a completely random password and resetting it to that. It worked for me finally.

Re: 'Something went wrong' password reset

Vasil — Tue, 28 Nov 2023 10:30:28 GMT

Hey @3956ray,

Thanks for reaching out!
Note that VPN use can sometimes interfere with the app itself, as well as the website. We recommend avoiding the use of VPN or excluding the Spotify app from the VPN list (if applicable).
What I'd advise in your situation is to try to reset your password with just your normal internet connection and no VPN.

If this doesn't help though, other things you can try are:

another browser
another device
using an incognito/private browser window

Keep us posted on how things go!