topic Windows 11 Desktop App not working in Desktop (Windows)

Windows 11 Desktop App not working

seann28 — Tue, 16 Jan 2024 05:08:24 GMT

Plan

Premium

Country

USA

Device

Dell Laptop

Operating System

Windows 11

My Question or Issue

Hi, I am having issues with the desktop app loading properly. I have been able to sign in but after signing in through the browser, the app gets stuck on a black screen. I have tried a soft restart/reinstall and a clean install. I even tried a computer restart and still does not work. I would rather not use the browser application. When it does load (after 20 mins) it does not want to play music and when i try to restart the program (ending task through task manager) it says "Spotify Application Not Working"

Re: Windows 11 Desktop App not working

Amay — Tue, 16 Jan 2024 07:05:28 GMT

Hey there, thanks for asking in the Community!

There is a similar ongoing issue related to black screen on the Desktop app. You can visit the issue here and make sure to report it by voting and replying with the details mentioned in the Status Update message.

Let me know if you need help with anything else.

Re: Windows 11 Desktop App not working

seann28 — Tue, 16 Jan 2024 23:17:58 GMT

Hi Amayy, I noted in my post that this is an issue on my Windows 11 device; however the other issue said that the issue was resolved on Windows and not on MacOS. Not sure if i should still report my issue or not to that thread

Re: Windows 11 Desktop App not working

Amay — Wed, 17 Jan 2024 05:42:37 GMT

Thanks for the reply @seann28. You can go ahead and reply with your device details in the same issue thread.

Reply with the Spotify app version there along with your device info like the model and OS. There are a few steps mentioned in the thread like safe mode and disabling VPN. You can try them as well and include the results in the response.

Re: Windows 11 Desktop App not working

kaworu_bloodpaw — Sat, 20 Jan 2024 08:41:59 GMT

Hey @seann28!

Along with following what @Amayy recommended, I'd recommend trying to clear your Hosts File.

Please follow these instructions, and let us know how it goes!