topic Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... " in Desktop (Windows)

Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

adorek — Fri, 19 Jan 2024 18:16:59 GMT

Plan

Premium

Country

Poland

Device

Operating System

Windows 11 Pro

I have a problem with Spotify. After changing my sound card, it stopped working. There are some occasions that it will work, but it is very rare. I have tried every solutions provided: cleared cache, changed quality, changed storage folder, did clean install (with app cleanup). Changing settings in Windows mixer doesn't help either.

Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

kaworu_bloodpaw — Sat, 20 Jan 2024 08:42:14 GMT

Hey @adorek!

Sometimes just clicking the Reset button in the Volume Mixer can fix issues like this. Have you tried that?

Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

Yordan — Sat, 20 Jan 2024 14:50:42 GMT

Hi @adorek!

I'd also recommend checking the sample rate of your audio device and making sure it's set to anywhere between 44.1 kHz and 192 kHz, as Spotify doesn't support higher values at the moment.

Cheers!

Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

adorek — Sat, 20 Jan 2024 15:06:39 GMT

Hi @kaworu_bloodpaw, yes I have tried that. Also I have tried to change output device. That doesn't help.

Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

adorek — Sat, 20 Jan 2024 15:10:10 GMT

Hi @Yordan, My device doesn't even support anything exceeding this range. But I have also tried changing frequency/bits value. It didn't solve the problem, unfortunately.

Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

adorek — Sat, 20 Jan 2024 15:16:38 GMT

It seems that I have found the solution:

After disabling auto enhancements, Spotify started to work both on headphones and speakers.

Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

Maria — Sun, 21 Jan 2024 07:25:22 GMT

Hey @adorek,

Thanks for keeping us in the loop and for letting us know what worked for you!

We're happy to hear that you're back on track. Should anything else appear, the Community is here for you.

Cheers!

Re: Spotify doesn't work: "Spotify can't play this right now. If you have the file... "

eu-pa10 — Wed, 22 Jan 2025 08:24:57 GMT

I had this same problem. It occured yesterday, I had spotify playing on my Windows 11 machine while working, after a while I checked back to spotify to switch music and everything but one podcast stopped with "Spotify can't play this right now etc." First I thought network is to blame, but webplayer worked well. Only desktop app was affected. Reinstalling or changing installation source didn't help and neither did driver change. The culprit proved to be sound settings. I had my soundcard set to 24bit/48kHz, as soon as I lowered it to 44,1kHz, desktop app immediately worked, no app restart or reboot needed. When I change it back to 48kHz, it stops. Changing resolution to 16/24bit is not relevant, frequency is. I found info that 192kHz is the no-go barrier for Spotify, but in my case, 44,1kHz is, at least since yesterday (as it worked fine on 48kHz before). Strange, this seems to be affecting a lot of people out there and even some drastic methods like hard resetting (read wipe-reinstall) methods are offered, phew!

PC App wont play songs

tommy41-gb — Sat, 01 Feb 2025 15:12:32 GMT

Plan

Family Plan

Country

Device

Operating System

Windows 10

My Question or Issue

My PC app has stopped playing any songs, if you click play just shows a message box "Spotify cant play this right now". I have deleted the app and reinstalled, signed out, cleared the cache and still the same. If I click play on a Podcast this will play no issues, if I switch to video again this will play. Any ideas? getting very frustrating!