topic In-app internet issues in Desktop (Windows)

In-app internet issues

ahaxd1234 — Sat, 27 Jan 2024 12:06:10 GMT

Device

Operating System

Windows 10

Software

Desktop App

My Question or Issue

After putting PC to sleep and then waking it up Spotify can't access online information like lyrics, non-downloaded albums, search, home page. Despite that music still plays when played from the library tab.

Re: In-app internet issues

Vasil — Sat, 27 Jan 2024 12:11:51 GMT

Hey @ahaxd1234,

Thanks for reaching out!

This sounds like a local device issue to me, so let's try some troubleshooting 🙂

Try removing the app's cached data on the affected device to see if that would make a difference.
A step further would be to remove all Spotify-related data and install a new copy of the app. To see how to do so, follow the steps from this article.

Should the issue persist after that, please send us screenshots or a link to a video recording of the issue, alongside your Spotify app version.

We'll be on the lookout!