topic Re: my desktop app dont give any sound by playing songs in Desktop (Windows)

my desktop app dont give any sound by playing songs

Kaido — Mon, 22 Jan 2024 16:47:40 GMT

my desktop app dont give any sound by playing songs

my computer sound works but spotify dont give sound

Re: my desktop app dont give any sound by playing songs

Joan — Tue, 23 Jan 2024 08:58:16 GMT

Hi there,

Thanks for reaching out. This might be because Spotify is muted in the Volume Mixer. Access it from the volume control in the bottom right and adjust that setting, it should solve the issue.

Hope this helps.

Re: my desktop app dont give any sound by playing songs

Kaido — Tue, 30 Jan 2024 06:56:56 GMT

Appvolume is on and not muted.

Soundmixer is on and not muted.

Also tested all outputhardware like headset soundbox and so on.

All of them work by videos and games. But spotify dont give any sound

Re: my desktop app dont give any sound by playing songs

Ivelina — Wed, 31 Jan 2024 08:24:30 GMT

Thanks for the info @Kaido.

Have you tried with the web player as well and does the issue persist?

It's worth mentioning that you can download the Spotify app both from our website and from the Microsoft Store, so you can also delete the one you're currently using and switch to the other version to see if that makes any difference.

Keep us in the loop 🙂

Re: my desktop app dont give any sound by playing songs

Kaido — Wed, 31 Jan 2024 15:38:33 GMT

i was using the webbrowser since my app didnt work like almost 2 months.
so as info i use windows 11. the app instalation from spotify website didnt work.
tested now from the microsoft store and id does work.
thanks for the help ❤️