topic Re: Spotify suddenly crashes internet connection in Desktop (Windows)

Spotify suddenly crashes internet connection

arkyfinity — Thu, 08 Feb 2024 10:13:24 GMT

Plan

Premium

Country

Denmark

Device

Desktop

Operating System

Windows 11

My Question or Issue
I'm not sure how to phrase the title of this post. But this is as accurate as I can describe it.

But I wanted to see if anyone but me has experienced this? And if yes, how did you solve it?

I mainly use Spotify to listen to music while working. And after X amount of time, the Internet is getting "blocked". Music is still running, however, I'm certain that has something to do with caching.

This happened to me a couple of times, and a reboot "solved" it, I guess. Until I opened my task manager one day and saw Spotify using up half of my bandwidth. I have a 1000/1000 Mbit connection, and Spotify was bubbling around at 500 Mbit/s. So I closed Spotify and voila, internet was unblocked.

So my initial thought was that maybe Spotify is using too much bandwidth including overhead, etc. So I purchased NetLimiter and put a very light limit on Spotify at 10 Mbit/s.

This doesn't seem to work, though. Even at 10 Mbit/s, Spotify still seems to crash my internet. And I'm not able to trigger this manually. It never happens before the first hour, and then sporadically throughout the day.

My next idea is to see if Spotify exceeds the TCP/IP connection limit in Windows - and if so, why? Because I'm out of ideas at this point.

Re: Spotify suddenly crashes internet connection

MikeyakaSpectre — Fri, 09 Feb 2024 01:34:20 GMT

You are not the only one having this issue as I am as well. It started today with me, it crashes my internet after I try to play any song. So I rebooted my modem and router, got back online reinstalled Spotify, tried again and it crashed my internet entirely requiring rebooting everything. Ridiculous this is happening especially if youre a paying customer.

Re: Spotify suddenly crashes internet connection

kaworu_bloodpaw — Fri, 09 Feb 2024 02:24:35 GMT

Hey there @arkyfinity!

I haven't experienced an issue like this.

Have you tried Clean Reinstalling Spotify?

The most network utilization I see from Spotify while quickly skipping through songs is about 27Mbit.

This is on Spotify for Windows (64 bit) 1.2.30.1135.g02fef27a, the newest version.

Re: Spotify suddenly crashes internet connection

arkyfinity — Thu, 15 Feb 2024 23:54:10 GMT

Well, phew. I thought I was all alone with this and it was another case of "it's not like that on my PC"...

Re: Spotify suddenly crashes internet connection

arkyfinity — Thu, 15 Feb 2024 23:57:53 GMT

I have tried removing Spotify by the root with Reva Uninstaller, which removes any trace of the app including the registry.

I even tried installing an older version of Spotify and disabled updates, because my logic thought it might have something to do with a recent update. Same issue.

I then tried removing Spotify again (same method) and installing the Microsoft Store app. Same issue.

At this point, I'm not sure what else to try. I can't seem to intercept the problem and isolate it with any software I own. Maybe someone from CS or tech support could be of assistance where to look further?

Re: Spotify suddenly crashes internet connection

MihailY — Sat, 17 Feb 2024 11:50:03 GMT

Hey folks,

Thanks for your replies.

To further narrow down the possible cause, can you please check if the same happens when logged into a different account?

Let us know how it goes.

Re: Spotify suddenly crashes internet connection

arkyfinity — Wed, 21 Feb 2024 12:31:54 GMT

Hey @MihailY,

I tested it with my wife's account last night. Everything was fine for about 2.5 hours, then it happened again.

Is there anything else I can try?

Re: Spotify suddenly crashes internet connection

xintron — Wed, 21 Feb 2024 16:57:03 GMT

I have the same issue on Windows 11. After a few hours of listening, Spotify starts using ~400Mbps up and down for a total of 800Mbps. Music is playing but network is unreasonably busy. The only "fix" is to restart spotify. I even let it run for several minutes, thinking it would resolve it self but it did not.

Re: Spotify suddenly crashes internet connection

MihailY — Thu, 22 Feb 2024 11:19:28 GMT

Hey folks,

Thanks for your replies.

In order to report this to the relevant team, we'd need the following:

Your OS version and exact Spotify version.
A screenshot of the data used by the Spotify app.
The last date and time the issue occurred (including your time zone).

Please share any of the above info that you haven't so far so we can start the investigation.

Cheers!