topic Re: Unread message notification will not go away in Desktop (Windows)

Unread message notification will not go away

rossisdead — Thu, 22 May 2014 23:06:48 GMT

I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all three computers that I have Spotify installed on.

Two machines are running Windows 8.1, the other running Windows 7. All three are x64.

The Android app does not display this unread message(according to that, the message doesn't even exist. It says I have no messages in my inbox).

Re: Unread message notification will not go away

dbburning — Thu, 26 Jun 2014 14:04:16 GMT

I'm having this same problem. Modern convenience has really lowered my threshold for aggravation.

Re: Unread message notification will not go away

SuperWisdom — Sun, 29 Jun 2014 11:29:00 GMT

Hello!

I'm sorry to hear that you are having this problem. It sounds like its a glitch.

Re: Unread message notification will not go away

dbburning — Mon, 30 Jun 2014 16:30:36 GMT

Actually cleared up when I upgraded shortly after my post.

Hopefully just a one-off glitch.

Thanks for the response!

Re: Unread message notification will not go away

SuperWisdom — Mon, 30 Jun 2014 16:36:19 GMT

Your welcome dbburning! 🙂 Hope it doesn't happen again!

Re: Unread message notification will not go away

YDG — Thu, 31 Jul 2014 10:40:22 GMT

Having the same problem on mac. Obviously an ongoing issue or 'glitch' that still has not been sorted.

Re: Unread message notification will not go away

SuperWisdom — Thu, 31 Jul 2014 10:47:48 GMT

It might be a glitch in the system, try logging out of the client, then log in again, if it continues. Reinstall Spotify to the latest version.

Re: Unread message notification will not go away

jgabbard — Mon, 11 Aug 2014 15:31:42 GMT

I am experiencing this as well. Using Cmd + Tab to switch apps, I see "1" in bright red over the Spotify icon. I've clicked through every interface of Spotify but I cannot find anything I haven't read or seen. Pretty annoying.

Re: Unread message notification will not go away

jgabbard — Mon, 11 Aug 2014 15:35:19 GMT

I also attempted reinstalling the app, but it seems to have the same behaviour.

Re: Unread message notification will not go away

jgabbard — Mon, 11 Aug 2014 15:40:22 GMT

Also tried logging out and back in. Interestingly, even while my user account is logged out, I still see the "1" over the Spotify icon in the app switcher. This makes me expect that it's some plist entry or other local setting that is not getting cleared.

Re: Unread message notification will not go away

Peter__ — Mon, 11 Aug 2014 16:47:13 GMT

Checked notifications and the messages tab?

Re: Unread message notification will not go away

jgabbard — Mon, 11 Aug 2014 17:05:39 GMT

Yes, messages. Notifications. Playlists. I've clicked through anything with a number on it. Even tried clicking through every notification and message. No dice.

Re: Unread message notification will not go away

Alinefea — Tue, 12 Aug 2014 19:00:11 GMT

I have the exact same problem, icon number increases if I have 'real' notifications, but always stops to 1 ....

Re: Unread message notification will not go away

rossisdead — Tue, 12 Aug 2014 20:51:15 GMT

I'd just like to add that this continnues to happen even after installing Spotify on a newly formatted machine. The Messages indicator inside the app also still says "1", not just the desktop icon. Something tells me that this is a problem on Spotify's end. Like there's a message that they have flagged in the database as unread, but it isn't being sent to me.

Re: Unread message notification will not go away

rossisdead — Tue, 11 Nov 2014 17:53:00 GMT

Would love to hear something back about this.

Re: Unread message notification will not go away

eventheminions — Thu, 20 Nov 2014 22:45:34 GMT

I'm having the very same problem. Can this be addressed in an update please?

Re: Unread message notification will not go away

jonahwell — Sun, 25 Jan 2015 13:03:45 GMT

Having the same issue here. Can't find a way to get rid of this:

Re: Unread message notification will not go away

rossisdead — Fri, 30 Jan 2015 14:39:59 GMT

Bump.

Re: Unread message notification will not go away

rossisdead — Thu, 12 Feb 2015 15:01:10 GMT

Bumping this since it wasn't resolved in 1.0.1.935.

Re: Unread message notification will not go away

rossisdead — Wed, 04 Mar 2015 21:23:48 GMT

Bumping as this has not been fixed as of 1.0.1.1060.