topic Re: Desktop issues in Desktop (Windows)

Desktop issues

Cyrini — Tue, 14 May 2024 22:20:58 GMT

Plan

Premium

Country

Ireland

Device

Operating System

Windows

My Question or Issue

I have been having multiple issues on the desktop and a few on Android, most notably on the desktop I can't add or remove songs from the playlist if I try either it comes up and says "added" or "removed yet neither happens. On both devices I have this annoying issue of the same song from the same place showing up multiple times in my playlist, when you remove 1 it will remove all copies of that song. Does anyone else have these issues or know how to resolve them? I wouldn't mind but I'm paying for a service that constantly increases in price yet never offers a better experience.

Re: Desktop issues

Joan — Wed, 15 May 2024 13:53:32 GMT

Hi there @Cyrini,

Thanks for reaching out. Could you please provide us the following:

When did this start happening?
Does this affect all songs or only specific one(s)?
Does this happen with all playlists? Does it happen with newly created playlists?
A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

Re: Desktop issues

Lanciano007 — Mon, 27 May 2024 16:08:05 GMT

Yes I had and probably still have the same issue on my desktop devices...

About 2 months ago I accidently had two copies of 1 song added in 1 playlist and I tried to remove only one copy, but both got deleted (can't remenber the name). Now it's a gone song... Since december i'm making backup playlists to avoid losing my beloved songs and this is one of the reasons. I already changed my human behaviour and get a feeling being negativly affected by the changes around the green 'Spot' and the loss of Spotify's Heart and soul...